South Asian Water Utilities Network-SAWUN
Continuous Improvement and Benchmarking (CIB) Workshop
19-23 November 2007; Mumbai, India
| Day 2 |
Tuesday, 20 November |
| 8:30 - 9:00 |
Recap of prior day and learning presentations
|
| 9:00 - 9:05 |
Admin announcements
|
| 9:05 - 9:30 |
Measuring performance
|
| 9:30 - 10:00 |
MIS Self assessment of their own information system
Measurement in terms of first benchmarking subject
|
| 10:00 - 10:20
|
Morning tea
|
|
10:20 - 11:20
|
Preliminary Comparison at Indicator level
|
| 11:20 - 12:30 |
Analysis – process mapping and other tools
|
| 12:30 - 1:15 |
Break
|
| 1:15 - 3:15 |
Case work on Mapping as it applies to Water Service Delivery Processes and NRW
|
| 3:15 - 3:30 |
Break
|
| 3:30 - 4:15 |
Forming a team and training your team members
|
| 4:15 - 4:20
|
Quick Quiz
|
|
4:20 - 4:30
|
Overnight assignment
|
|
Topics