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South Asian Water Utilities Network-SAWUN
Continuous Improvement and Benchmarking (CIB) Workshop

19-23 November 2007; Mumbai, India
Program and Materials Back to Event Details
Lesson Plan Day 1 | Lesson Plan Day 2 | Lesson Plan Day 3 | Lesson Plan Day 4 | Lesson Plan Day 5  
Day 3 Wednesday, 21 November
8:30 - 8:55

Recap of prior day and learning presentations

8:55 - 9:00

Objective for today - Analyse – Customers

9:00 - 10:00

Knowing the customers perspectives [PDF]

10:15 - 10:30

Break

10:30 - 4:30

Field Visit – Mumbai water utility