South Asian Water Utilities Network-SAWUN
Continuous Improvement and Benchmarking (CIB) Workshop
19-23 November 2007; Mumbai, India
| Day 4 |
Thursday, 22 November |
| 8:30 - 8:45 |
Recap of prior day and learning presentations
|
| 8:45 - 9:15 |
Presentation on Customers Relations by JUSCO
|
| 9:15 - 10:00 |
Objective - Benchmark and Innovate intro
Comparisons and Developing Options
|
| 10:00 - 10:15 |
Break
|
| 10:15 - 12:30
|
Pairing – Solution Options
Twinning – introduce subject
|
| 10:15 - 10:30 |
Break
|
| 12:30 - 1:30
|
Lunch
|
| 1:30 - 2:00 |
Risks and constraints |
| 2:00 - 3:15 |
Develop preferred solution |
| 3:15 - 3:30 |
Break |
| 3:30 - 4:30 |
Own Work Book and Implementation Plan (at subject level) |
| 4:30 - 4:40 |
Quick Quiz |
| 4:40 - 4:45 |
Overnight assignment |
|
Topics 
Water