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Table of Contents |
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Financial Management and Analysis of Projects : 7. Knowledge Management : 7.10. Appraisal Checklist: Financial Institution
7.10.1.4. Management Policies and Systems
7.10.1.4.1.
Form a judgment on the acceptability, or otherwise of the lending
operations systems, cash management systems, risk management systems,
financial accounting system, general accounting and bookkeeping
systems, computer/data processing systems, and the internal control
environment and internal control systems to support the FI and the
project, including examining examples of all relevant documentation.
7.10.1.4.2. Examine the following
policies, systems, and documentation to the extent that they are
likely to be necessary to support the FI and the project:
1. Soundness and Clarity of Management Policy
| Checkpoints |
Specific
sample questions |
a.
Soundness, rationality, and integrity of management policy
Has management established a sound and rational policy (short-
and long-term strategies) with full consideration given to current
and future management conditions? |
- When
drawing up management policy, does the management take into
consideration soundness, rationality, and feasibility?
-
Is the management policy integrated?
|
b.
Clarity and permeability of management policy
Is management policy clear and well understood, and does
it function well? |
-
Is the management policy clear with respect to criteria
for action by each department?
-
Is the policy well understood throughout the entire organization,
and does it function well?
- Does
the FI compile a medium- and long-term business plan (e.g.,
every 3-5 years)?
- Does
the FI compile a business plan (annually or semiannually)?
- Does
the department in charge of management planning regularly
monitor the level of accomplishment and make necessary adjustments?
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2. Permeability of Risk Management Policy
| Checkpoints |
Specific
sample questions |
a.
Understanding of risk management
Does the management accurately recognize the types of risk
and risk exposure inherent in the bank's portfolio and understand
the method of risk management, and has it encouraged the FI
to establish full awareness of the importance of risk control
throughout the FI?
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- Does
the management have high professional moral standards and
make efforts to establish awareness of the importance of
internal controls among employees?
- Does
the management recognize internal and external factors constituting
potential risks to the FI, and is the management aware of
the different types and degrees of risk and risk exposure
inherent in these factors?
- Does
the management recognize different risk management methods
according to the types of risk and risk exposure?
- Does
the management set limits to the acceptable amount or degree
of risks inherent in the FI and adequately instruct relevant
sections?
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b.
Basic strategy for risk management
Is the management actively involved in drawing up strategies
and establishing the framework for risk management giving due
consideration to the balance between various risks to the FI's
capital and also the strategic importance of its risk-taking?
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- Is
the management clearly aware of its responsibility for drawing
up appropriate and adequate risk management policy?
- Does
the board of directors decide basic policy vis-à-vis
risk-taking and risk control giving due consideration to
the balance between various risks to the FI's capital as
well as each business operation?
- Does
the management regularly check the effectiveness of its
risk management system?
- Does
the management possess the necessary framework, system,
and procedures for identifying, monitoring, and controlling
various risks?
-
Does the management aim to build a comprehensive risk management
system on an institution-wide basis?
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c.
Diversification of risks
Does the FI diversify risks in the operation of its various
businesses?
|
- Is
the FI aware of the necessity of diversifying fund-raising
sources and investment vehicles?
- Does
the FI have in place an organization and operational framework
that further emphasizes the importance of risk management
rules and regulations such as limit on exposure to a single
borrower?
- Does
the FI avoid excessive dependency on a specific counter-party
in its business operation?
- Is
it possible to monitor risks so as to detect any mal-distribution?
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d.
Countermeasures against payment failure of other FIs
Does the management understand the effects of payment failure
by other FIs and resulting instability of the financial system,
and have in place appropriate countermeasures?
|
- Does
the FI have in place countermeasures against payment failure
by other FIs or resulting financial system instability?
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3. Internal Controls: Organization, Delegation of Authority, and Reporting System
| Checkpoints |
Specific
sample questions |
a.
Organization
Is the FI adapting its organization so as to strengthen the
risk management system and to implement flexible countermeasures
to meet changes in the financial environment?
|
- Is
the FI adapting its organization and staff allocation so
as to strengthen the risk management system?
- Is
the burden of responsibility regarding business operations
and risk management clearly defined?
- Does
the FI have in place a system that can control risk exposure
while responding to economic change by utilizing research
department data?
- Does
the FI have in place an internal control system capable
of swiftly and adequately dealing with newly recognized
risks arising from changes in the environment, etc.?
- Is
the FI aware of the necessity for organizational reform
in line with changes in the environment, etc., and is there
a department responsible for planning and implementing measures
in response to such changes?
- Does
the institution-wide risk management section regularly assess
the effectiveness of the FI's overall risk control system
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b.
Separation of responsibilities
Are the framework and procedures for decision-making clarified?
Are delegation of authority and allocation of responsibilities
conducted appropriately from the standpoint of securing a double-checking
system and avoiding conflict of interest? Are these procedures
clearly stipulated in the internal rules for delegation of authority?
|
- Are
internal rules for the delegation of authority rational
from the standpoint of securing double-checking of operations
and risk control in line with business expansion?
- Has
the FI confirmed that there is no excessive concentration
of authority nor extreme delegation of authority to subordinates?
- Does
the FI have in place a framework where monitoring and evaluation
of major risks are conducted by a specializing section independent
from the business promotion department?
- Are
risk management responsibilities clearly defined among the
board of directors, ALM committee, directors in charge,
and department heads?
- Does
the department head keep to the unavoidable minimum the
range of duties where a sufficient double-checking system
cannot be applied, and does the FI have in place a system
for close monitoring?
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c.
Reporting of business information
Does the FI have in place an appropriate reporting system
by which the management can receive valuable information on
business operations and risk management? Are decisions made
by the management clearly understood by the entire organization?
|
- Does
the FI have in place an appropriate reporting system by
which directors in charge and the board of directors receive
information on business operations and risk management without
undue delay?
- Does
the FI have a consistent reporting format, giving due consideration
to easy comprehension and coherency of contents?
- Are
decisions made by directors in charge and the board of directors
adequately communicated to, and understood by, concerned
sections (including domestic and overseas branches)?
- Does
the FI have in place a regular reporting system to senior
officers and management regarding risk management?
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4. Staff Recruitment and Training
| Checkpoints |
Specific
sample questions |
a.
Staff recruitment
Does the FI recruit staff with appropriate experience, skill
levels, and degree of expertise to undertake specialized business
operations?
|
- Does
the FI recruit staff with appropriate experience, skill
levels, and degree of expertise to undertake specialized
business operations, in particular, those relating to risk
management?
- Do
staff members actively take part in business operations
in line with their position and responsibilities?
- Does
the FI recruit staff based on an employment plan?
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b.
Training
Does management have a clear staff-training policy?
|
- Does
the on-the-job training (OJT) program function adequately?
- Does
the FI have training programs according to qualifications
and job description?
- Does
the FI revise training programs in accordance with changes
in business operation and sophistication of risk management?
|
5. Internal Audit
| Checkpoints |
Specific
sample questions |
a.
Audit system
Does the FI conduct effective internal audits (headquarters
audit and in-house audit) to enhance its risk management system
and check the thoroughness of internal rules?
|
- Are
the frequency, checkpoints, and scope of internal audits
adequate?
- Does
the internal audit section/department have auditors with
expertise in each business area, and are they able to effectively
audit the FI's overall operation?
- Does
the internal audit section/department have access to all
relevant documents and vouchers?
- Does
the FI conduct regular internal audits of all departments
including headquarters and of all operations excluding those
that are considered customarily exempted from auditing?
- Is
the internal audit section/department completely independent
from other sections/departments, and does it directly report
to the management?
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b.
Follow-up of audit
Does the management give prompt and adequate attention to
audit results, and take appropriate measures if problems are
detected?
|
- Are
internal audit results reported to the management promptly
and accurately?
- Is
information useful for improvement of operations regularly
passed on to concerned departments such as the operations
planning department?
- Does
the internal audit section/department take the initiative
in directing improvement measures such as the revision of
internal rules in order to prevent the reoccurrence of problems?
- Does
the management appropriately monitor whether improvement
measures directed to sections/departments are carried out?
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6. Profit and Loss Management
| Checkpoints |
Specific
sample questions |
a.
Monitoring of profit/loss
Do the management and individual departments within the organization
monitor profit/loss while considering the balance between risk
and return?
|
- Does
a specialized department (e.g., the financial department)
monitor profit/loss from various viewpoints such as profit
by customer and branch, and on a consolidated basis?
- Does
each department manage profit/loss bearing in mind the allocation
of indirect costs?
- Is
due consideration given to risk profiles when assessing
and determining profit/loss conditions?
- Is
there a computerized support system for profit/loss management
(e.g., cost accounting of deposits and lending)?
|
b.
Distribution of management resources taking into account risk
and return
Is due consideration given to the balance between risk and
return, and between risk and the FI's capital when distributing
management resources to each department?
|
- Does
the FI thoroughly assess capital and other resources before
embarking on a new business?
- Does
the management appropriately decide the resources distribution
policy based on regular profit/loss reports?
- Are
limits on risk exposure set for each department taking into
consideration the FI's capital?
|
c.
Rational pricing
Is pricing of deposit and lending rates rational in view
of operational/profit planning, market conditions, and risks?
|
- Is
the differential between actual market rates and pricing
of deposit, lending, and derivatives rates within a rational
range?
- Is
delegation of authority relating to pricing clearly defined?
- In
pricing, is consideration given not only to operations,
profit, and market conditions, but also operating cost,
credit spread, and embedded option premium for premature
cancellation?
|
7. Risk Management of Affiliated Companies
| Checkpoints |
Specific
sample questions |
a.
Monitoring of profit/loss on a consolidated basis including
affiliated companies
Is financial performance monitored appropriately on a consolidated
basis or on the basis of including affiliated companies (but
not consolidating)?
|
- Is
financial performance monitored on a consolidated basis
with full understanding of the business performance of companies
subject to consolidated accounting?
- Is
financial performance monitored appropriately on the basis
of including affiliated companies not subject to consolidated
accounting taking into consideration degree of business
affiliation?
|
b.
Risk management of affiliated companies
Does the head office fully recognize the risks inherent in
domestic and overseas affiliated companies, and monitor them
appropriately?
|
- Is
there a section responsible for monitoring the business
operations of affiliated companies (including nonbank financial
institutions)?
- Is
the FI capable of checking unusual activities such as large
fund transfers among affiliated companies?
- Does
the head office fully recognize the risk profiles inherent
in overseas affiliated companies?
- Does
the FI regularly monitor risks to which domestic and overseas
affiliated companies are exposed to ensure that they are
within a rational range in relation to their financial strength
such as capital?
|
8. Establishment of Compliance Framework
| Checkpoints |
Specific
sample questions |
a.
Management understanding of legal compliance and action to achieve
it.
Does the management fully recognize the importance of complying
with laws and regulations, market rules, and internal rules?
Are they taking the initiative in raising compliance awareness? |
- Does
the management fully understand that insufficient compliance
can impair the management base?
- Is
the top management making efforts to ensure that recognition
of the importance of compliance penetrates throughout the
FI?
- Is
the management fully aware which FI operations are most
likely to cause problems in terms of compliance?
- When
starting a new operation, does the management take into
consideration of newly arising risks in the area of compliance?
|
b.
Establishment and implementation of a framework for compliance
Has the FI established a framework and concrete procedures
(a compliance program) to ensure consistent compliance? Are
they appropriately implemented?
|
- Are
responsibilities with respect to compliance clarified by
appointing an executive director and setting up a responsible
coordination department? Are matters regarding compliance
such as planning and monitoring under centralized control?
- Does
the FI have in place concrete procedures (i.e., planning
of education and training programs, compiling codes of conduct
and compliance manuals, drawing up internal rules, etc.)
that effectively initiate compliance?
- Do
FIs with overseas branches have a compliance officer for
each country who regularly monitors local legal changes?
- Has
the FI appropriately placed a person in charge of compliance
in relevant departments and clearly stipulated their job
descriptions in the allocation of duties? Have these positions
been effectively put into practice (i.e., implementation
of training programs and educational activities, consultation,
and inspection in the event of any doubtful contradictions
to rules, swift reporting to the coordinating department)?
- In
the development and sales of new products, does the coordinating
department confirm the legal compliance of its content and
policy of customer explanation in advance?
- Does
the FI maintain close contact with its lawyers with a view
to forestalling trouble and dealing with any incident appropriately
and swiftly?
|
c.
Monitoring and reporting to management
In addition to monitoring, does a department independent
of operations sections conduct checks on compliance? Are lawsuits
and problems that could harm the FI's reputation appropriately
reported to the management?
|
- Is
the compliance consistency in each type of FI business monitored
by compliance officers and in-house audits on a daily basis?
- Does
the compliance officer promptly and appropriately report
the compliance consistency and problems in each operation
section to the coordinating department?
- Does
a department (i.e., internal audit department) independent
from operation sections and a coordinating department regularly
examine the compliance consistency?
- Does
the coordinating or internal audit department promptly and
appropriately report the compliance consistency and problems
to the management and auditors (or auditors committee)?
- Are
incidents and accidents swiftly reported to the supervisory
authorities? Is the credibility of the content of reports
sent to other authorities assured?
- Are
summaries of customer complaints or lawsuits sent to branches
in order to forestall problems?
|
9. Disclosure and Accounting Process
| Checkpoints |
Specific
sample questions |
a.
Active disclosure of financial information and restraints on
management
From the standpoint of fulfilling accountability to customers
and shareholders, does the management actively and fairly disclose
financial information? Is the management sufficiently monitored
internally and externally in order to secure business operations?
|
- Are
the FI's management policy and strategies made widely known
through disclosure magazines and other means?
- Are
major indicators of the FI's performance accurately disclosed?
- Do
the board of directors and auditors (or auditors committee)
function appropriately to secure proper execution of business
by the management? When required, does the FI appoint external
board members and set up a compliance committee?
- Does
the management take due notice of the opinions of external
auditors (letters of advice on improvement of internal control,
i.e., management letters)? Does the management examine and
implement appropriate improvement measures?
- Does
the FI actively initiate relations with investors, by for
example, conducting briefings about its business performance
for investors?
|
b.
Appropriate accounting procedures
Is the FI's processing of daily accounts and annual financial
statements sound?
|
- Is
the processing of daily accounts carried out properly?
- Are
annual financial statements produced in accordance with
accounting principles?
- Is
there any unsound accounting manipulation of statements
(i.e., figures subject to financial statements and disclosure)
such as carrying over of losses that should be realized?
- Are
the required amounts of write-offs and provisioning determined
by self-assessment appropriated in the financial statements?
- Are
soundness of accounting principles and reliability of financial
statements secured through adequate auditing?
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10. Compilation and Understanding of Contingency Plan
| Checkpoints |
Specific
sample questions |
a.
Compilation of a contingency plan
Has the FI drawn up a countermeasure (contingency plan) against
disasters and accidents?
|
- Has
the FI drawn up a comprehensive plan for the head office
and all branches, and is there a manual for it?
- Is
there a section responsible for drawing up and coordinating
the plan?
|
b.
Understanding of the plan
Are the management and the staff aware of the contingency
plan, and do they fully understand it?
|
- Is
the management aware of the plan, and do they fully understand
it?
- Are
staff aware of the plan, and do they fully understand it?
- Is
the plan approved by the board of directors?
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c.
Content of the plan
Does the contingency plan enable the FI to continue its operations
in case of emergency?
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Managerial
factors:
- Does
the plan give due consideration to the safety of customers
and employees in case of an emergency?
- Does
the plan clearly designate an emergency headquarters to
be in charge of dealing with a crisis?
- Does
the plan assess the degree of impact an emergency will have
on operations?
- Does
the plan clearly designate the priority level of each operation,
delegation of authority, and arrangements for obtaining
the necessary staff in case of an emergency?
- Does
the plan clearly state the order and method of contacting
management and staff in case of an emergency?
- Does
the FI have a means of communication with entities operating
payment systems and supervisory authorities, etc., in case
of an emergency?
- Does
the FI have in place a public relations network (including
the use of mass communications) directed at customers in
case of an emergency?
Material
factors:
- Does
the plan take into consideration electricity, water, and
food supply?
- Does
the plan clearly designate the necessary action to protect
assets such as securing a warehouse to store things and
deciding the evaluation procedure for damaged property?
- Has
the FI secured backup data in a vault and/or distant location?
- Does
the FI have in place a backup center or a backup contract
with trustworthy subcontractors or other FIs?
- Has
the FI secured multiple communications methods using private
lines between the head office and branches, and between
the computer center and branches?
- Has
the FI secured countermeasures (i.e., alternative office
space, etc.) in the event of an emergency (in particular,
for overseas branches)?
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d.
Review and onsite drilling of the plan
Does the FI have a system for reviewing the contingency plan
when appropriate, and are on-site drills conducted regularly?
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- Does
the FI have a system to review the plan when necessary?
- Are
on-site drills conducted regularly at the head office against
possible shutdown of the system?
- Are
on-site drills conducted regularly at both the head office
and branches?
- Are
results of on-site drills reported to management after appropriate
assessment, and utilized in reviewing the plan?
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7.10.1.4.3. Determine the nature and
form of the accounting standards and policies in use and their likely
acceptability to ADB. In the event that they would not be acceptable,
define ADB's requirements to counterparts of the FI and the borrower
(where applicable).
7.10.1.4.4. Determine the nature and
form of the auditing standards in use and their likely acceptability
to ADB. In the event that they would not be acceptable, define ADB's
requirements to counterparts of the FI, the existing auditing firm
(if it is to be retained for the project) and the borrower (where
applicable).
7.10.1.4.5. In the absence of any,
or all, of the system elements set out in above, define new or additional
system requirements necessary to support the FI and the project
and advise a timetable to counterparts for their introduction and
full operation, including necessary staff additions and training.
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7.10.1.3. Institutional Environment | Next 7.10.1.5. Definition of Project Cost Requirements |
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