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p. 22 of 29 BACK | NEXT I. Key Aspects II. Inspection Procedures A. Introduction B. Scope of the Policy C. Structure of the Policy D. Parties Who Can Request an Inspection E. Requests That Can Be Entertained F. Processing of a Request for Inspection 1. Overview 2. Initial Complaint to Management 3. Management's Response to an Initial Complaint 4. Request for Inspection 5. Preliminary Review of the Request 6. Inspection by a Panel of Indepedent Experts 7. Consideration of the Panel's Report G. General Diagram of Inspection Process III. Sample Forms

ADB's Inspection Policy: A Guidebook : II. Inspection Procedures : F. Processing of a Request for Inspection

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Management's Response to an Initial Complaint

24. Upon receipt of the Complaint, the President's Office will date-stamp the Complaint and forward it to the relevant Departments and Offices.

25. The Policy requires Management to provide the sender with a formal response. The response must indicate what actions, if any, Management has already taken and/or intends to take with respect to the Complaint, and must inform the sender of the right to submit a request for inspection to the Committee if the sender is not satisfied with Management's response.

26. Management's response must be sent within 45 days after the receipt of the Complaint by the President, unless an extension has been obtained from the Chairman of the Committee (see Part G.2, para. 66). Copies of the response will be provided to concerned Departments and Offices and to the Committee.

27. If the Complaint relates to a project that has not yet been approved, any remedial steps proposed in Management's response to the Complaint will be taken into account in the Report and Recommendation of the President (or the Technical Assistance Report, in the case of a stand-alone technical assistance grant). If the legal documents for the Bank financing of the project have already been finalized, but the project has not yet been approved, the Bank will obtain consent from the borrower and/or other parties to make any necessary changes in these documents. If the Complaint relates to a project that has already been approved, any remedial steps proposed in Management's response to the Complaint will be treated as either changes in scope or changes in implementation arrangements, as the case may be, and will be processed in accordance with standard Bank procedures and the relevant legal documents.

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