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Knowledge Tools
Knowledge Solutions 
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Handy, quick reference guides to tools, methods, and approaches that propel development forward and enhance its effects.
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Staff Profile Pages
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Staff profile pages are dynamic, adaptive electronic
directories that store information about the knowledge, skills, experience, and interests of people. They are a cornerstone of successful knowledge management and learning initiatives. (No. 32 | February 2009)
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The SCAMPER Technique
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Ideas are not often plucked out of thin air. The SCAMPER brainstorming technique uses a set of directed questions to resolve a problem (or meet an opportunity). It can also turn a tired idea into something new and different. (No. 31 | February 2009)
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The Five Whys Technique
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When confronted with a problem, have you ever stopped and asked "why" five times? If you do not ask the right question, you will not get the right answer. The Five Whys is a simple question-asking technique that explores the cause-and-effect relationships underlying problems. (No. 30 | February 2009)
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Assessing the Effectiveness of Assistance in Capacity Development
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Feedback is the
dynamic process
of presenting and
disseminating
information
to improve
performance.
Feedback
mechanisms are
increasingly being
recognized as
key elements of
learning before,
during, and after.
Assessments by
executing agencies
of the effectiveness
of assistance
in capacity
development are
prominent among
these. (No. 29 | February 2009)
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Social Network Analysis
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Power no longer
resides exclusively
(if at all) in states,
institutions, or
large corporations.
It is located in
the networks that
structure society.
Social network
analysis seeks to
understand networks
and their participants
and has two main
focuses: the actors
and the relationships
between them in
a specific social
context. (No. 28 | February 2009)
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Topics 
Knowledge Management and Learning 
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