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Asking Effective Questions
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Questioning is a vital tool of human thought and interactional life. Since questions serve a range of functions, depending on the context of the interaction, the art and science of questioning lies in knowing what
question to ask when. (No. 52 | July 2009)
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Learning Lessons with Knowledge Audits
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Knowledge from evaluations will not be used effectively
if the specific organizational context, knowledge, and relationships of evaluation agencies, and the external
environment they face, are not dealt with in an integrated
and coherent manner. Knowledge management can shed light on this and related initiatives can catalyze and facilitate
identification, creation, storage, sharing, and use of lessons. (No. 51 | June 2009)
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Wearing Six Thinking Hats
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The difference between poor and effective teams lies
not so much in their collective mental equipment but in
how well they use their abilities to think together. The
Six Thinking Hats technique helps actualize the thinking
potential of teams. (No. 50 | June 2009)
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Understanding and Developing Emotional Intelligence
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Emotional intelligence describes an ability, capacity,
skill, or self-perceived ability to identify, assess, and manage the emotions of one's self, of others, and of groups. The theory is enjoying considerable support in the literature and has had successful applications in many domains. (No. 49 | June 2009)
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Learning and Development for Management
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The insights, attitudes, and skills that equip managers for their various responsibilities come from many sources outside formal education or training. To identify areas for improvement, it is first necessary to identify what these responsibilities are. (No. 48 | June 2009)
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Topics 
Knowledge Management and Learning 
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