Evaluation

	Table of Contents
p. 5 of 9 BACK | NEXT Preface Introduction Knowledge Management in ADB Learning Lessons Facilitating Lesson Learning Options for Lesson Learning Auditing the Lessons Architecture Business Planning Putting it all together: The Strategic Framework

Facilitating Lesson Learning

Knowledge must not be seen as something that is supplied from one person to another, or from better-off countries to developing countries, but rather as something that can flow back and forth and be continually improved, adapted, and refreshed using knowledge management tools. Conspicuously, the advent of the Internet has brought information technologies that facilitate this practice. They involve e-learning, web conferencing, collaborative software, content management systems, Yellow Pages, email lists, wikis, and web logs (blogs).¹³ There are also organizational enablers including knowledge audits, communities of practice, action reviews, peer assists, information taxonomies, coaching, and mentoring. Each expands the level of inquiry and provides a platform to achieve a specific purpose or action. Box 3 organizes knowledge management tools by category. Knowledge management tools fit in five areas of competence:

• strategy development,
• management techniques,
• collaboration mechanisms,
• knowledge sharing and learning, and
• knowledge capture and storage.

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¹³ The term Yellow Pages refers to a telephone directory for businesses, categorized according to the product or service provided. Such directories are usually printed on yellow paper. With the advent of the internet, the term "Yellow Pages" is now also applied to online directories of businesses. A wiki is a website that allows visitors to add, remove, and otherwise edit and change available content, typically without the need for registration. This makes a wiki an effective knowledge management tool for mass collaborative authoring. A blog is a user-generated website where entries are made in journal style and displayed in a reverse chronological order.

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