The benchmarking of water utilities involves collecting, analyzing, and comparing key performance data of one utility against those of other utilities in a country, a region, or globally. The process yields a detailed picture of the utility—its strengths and challenges, level of performance, opportunities, and more—and aids in developing strategies and initiatives to improve the utility’s performance.
The Central Asia and South Caucasus Water Utilities Association (CASCWUA) is a new organization of water utilities committed to improving its members' performance in the delivery of water services. These utilities are taking progressive action to tackle the widespread problems with inadequate drinking water and sanitation for the millions of poor people in the region. As an initial undertaking, CASCWUA is embarking on a benchmarking and continuous improvement program that aims to improve the key performance indicators of its member utilities. Said program will enable the water utilities to gauge their current performance levels, identify the interventions needed to improve those levels, and undertake small but steady steps towards making the necessary changes.
This workshop, supported under ADB’s Water Operators Partnership (WOP) Program, is similar to the workshops undertaken by two other water utilities networks—the South Asian Water Utilities Network (SAWUN) and the Southeast Asia Water Utilities Network (SEAWUN). Parallel to this workshop, the CASCWUA Steering Committee met to discuss CASCWUA business and work plans.
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The workshop aims to equip participating utilities with benchmarking techniques to improve service delivery, operations, and financial performance. Participants are expected to immediately implement a continuous improvement program on nonrevenue water.
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The workshop was organized by ADB and CASCWUA. ADB facilitated the workshop.
CASCWUA member utilities participated in the workshop.
View the list of participants.
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The workshop was held in Dedeman Hotel, Tashkent, Uzbekistan.
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