24-27 February 2008; Tashkent, Uzbekistan
| Day 1 |
Monday, 24 March |
| 08:30 - 08:40 |
Welcome remarks
|
| 08:40 - 08:55 |
Objective of Workshop
Participants’ Expectations
What we expect to achieve
- Competency in techniques
- Capacity to initiate program
- Launch NRW as a focus
|
| 08:55 - 09:30 |
Logistics, Claims and Introductions |
| 09:30 - 11:30 |
Overview of benchmarking and continuous improvement
Includes tea break
|
| 11:30 - 12:30 |
Feedback and summary of learning and key elements in the process
- service, systematic, measurement, comparative, team work, proposals
Teams to write up improvement proposals on butchers paper or white board for presentation to the whole group. |
| 12:30 - 01:30 |
Lunch break |
| 01:30 - 02:00 |
Explaining the CIB Process steps and the use of templates |
| 02:00 - 03:30 |
Choosing the service subject
- introduce the concept of services, focus on system maintenance, meter maintenance, detection and enforcement, tariff setting services
Presentation
Group work
Discussion and Group Presentation |
| 03:30 - 04:00 |
Group Picture Taking and Tea Break |
| 04:00 - 05:00 |
Breaking services into processes – activity |
| 05:00 - 05:15 |
Overnight assignment
Prepare a brief 5 minute presentation to explain benchmarking and continuous improvement to your organisation. |
|
Topics