South East Asian Water Utilities Network (SEAWUN)
Continuous Improvement and Benchmarking Workshop
18-22 February 2008; Bangkok, Thailand
| Day 1 |
Monday, 18 February |
| 08:30 - 08:40 |
Welcome remarks
|
| 08:40 - 08:55 |
Objective of Workshop
What we expect to achieve
- Competency in techniques
- Capacity to initiate program
- Launch NRW as first subject
|
| 09:30 - 11:30 |
Overview of benchmarking and continuous improvement |
| 11:30 - 12:30 |
Summary of learning and key elements in the process |
| 12:30 - 01:30 |
Lunch break |
| 01:30 - 02:00 |
Process steps |
| 02:00 - 03:30 |
Choosing the subject |
| 04:00 - 05:00 |
Breaking services into processes |
| 05:00 - 05:15 |
Overnight assignment |
| 07:30 |
Dinner |
|
| Day 2 |
Tuesday, 19 February |
| 08:30 - 09:00 |
Recap of prior day and learning presentations
|
| 09:00 - 09:05 |
Admin announcements
|
| 09:05 - 09:30 |
Measuring performance
Brief overview of key points and introduction to the next worksheet
|
| 09:30 - 09:45 |
MIS Self assessment of their own information system |
| 09:45 - 10:15 |
Measurement in terms of first benchmarking subject
Presentation on NRW and discussion on Unaccounted For Water
|
| 10:15 - 10:30 |
Tea break |
| 10:30 - 11:30 |
Preliminary Comparison at Indicator level
|
| 11:30 - 12:30 |
Analysis – process mapping and other tools |
| 12:30 - 01:30 |
Lunch Break |
| 01:30 - 02:30 |
Case work on Mapping as it applies to Water Service Delivery Processes and NRW |
| 03:30 - 03:45 |
Break |
| 03:45 - 04:35 |
Usefulness of why- why diagram to reach root causes |
| 04:35 - 04:50 |
Quick Quiz
Indicators and Mapping
|
| 04:50 - 05:00 |
Overnight assignment |
|
| Day 3 |
Wednesday, 20 February |
| Field Visit to Pranakorn Sri Ayutthaya Waterworks treatment plant, Bang Sai, Ayutthaya province |
| 07:20 |
Assembly |
| 09:00 - 10:30 |
Plant visit |
| 10:30 - 11:00 |
Leave for Pranakorn Sri Ayutthaya Waterworks Office |
| 11:10 - 11:30 |
Tea break |
| 11:30 - 13:00 |
Briefing on Billing & Collection, GIS |
| 13:00 - 14:30 |
Lunch |
|
| Day 4 |
Thursday, 21 February |
| 08:30 - 09:00 |
Recap of prior day and learning presentations |
| 09:00 - 10:00 |
Knowing the customers perspectives |
| 10:00 - 10:05 |
Objective - Benchmark and Innovate Introduction |
| 10:05 - 10:20 |
Tea break |
| 10:20 - 11:00 |
Comparisons and Developing Options |
| 11:00 - 11:15 |
Achieving change in Pakistan – WSP |
| 11:15 – 12:30 |
Pairing – Solution Options |
| 12:30 – 1:30 |
Lunch Break |
| 01:30 – 02:00 |
WOPs Twinning Program |
| 02:00 - 02:30 |
Risks and constraints |
| 02:30 - 03:45 |
Develop preferred solution |
| 03:45 - 04:00 |
Tea Break |
| 04:00 – 05:00 |
Preferred solution continued and implementation plan steps |
| 05:00 - 05:30 |
Quick Quiz |
| 05:30 - 05:45 |
Overnight assignment |
|
| Day 5 |
Friday, 22 February |
| 08:30 - 09:00 |
Admin announcements
Overnight assignments
Implementation Planning
|
| 09:00 - 09:30 |
Forming a team and training your team members |
| 09:30 - 10:00 |
Making CI Operational in own utility - organisational aspects |
| 10:00 - 10:30 |
Making CI Operational in own utility - process aspects |
| 10:30 - 10:50 |
Tea Break |
| 10:50 - 11:15 |
Communication Flow after workshop |
| 11:15 – 12:30 |
What we each of us do next
ADB steps, Utility steps, Timetable
|
| 12:30 – 1:30 |
Lunch Break |
| 01:30 – 02:30 |
Meeting expectations and evaluation |
| 02:30 - 03:00 |
Closing Remarks and Distribution of Certificates |
|
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