Independent Evaluation

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Knowledge Management Tools

Learning lessons is contingent on improving organizational performance in five areas of competence:
(i) strategy development, (ii) management techniques, (iii) collaboration mechanisms, (iv) knowledge sharing and learning, and (v) knowledge capture and storage. For each, one can describe five levels of performance, from basic to high. The Five Competencies Framework can help determine priorities for immediate action by selecting the area that will yield the greatest benefits if improved.

Level	Strategy Development	Management Techniques	Collaboration Mechanisms	Knowledge Sharing and Learning	Knowledge Capture and Storage
Level 5
Level 4
Level 3
Level 2
Level 1

*Source: Based on Learning to Fly – Chris Collison and Geoff Parcell. KM Self-Assessment.
Note: Levels 5–1 suggest, in declining order of accomplishment, performance in five areas of organizational competence for knowledge management.

The Independent Evaluation Department has developed a Framework for Self-Assessment to monitor and evaluate its progress in knowledge management.