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Customs Reforms and Modernization: The Philippine Experience

A key objective and performance indicator of the trade facilitation program is the development of a unified automated information system (UAIS) for customs services among its member countries. Automation of customs services through UAIS is seen as a major step toward improving efficiency and reducing corruption in customs-related practices.

Development of the UAIS, however, entails challenges, from the design of a master plan, to the system's phased implementation and maintenance. It also requires the training of staff and management of changes, which tend to receive less attention than investment activities.

The Philippine experience shows that human resource development and change management are as important as the other aspects in the development of the UAIS. Sharing other countries' experiences and distilling lessons learned can help CAREC member countries avoid mistakes and effectively utilize their public resources for customs modernization.

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Contents

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Foreword
Background
Challenges
Vision And Mission
Strategy and Experience in Customs Reforms/Modernization
The Master Plan
Implementing the Master Plan
Key Components
Special Issues
Change Management
Sustainability
New Challenges
Programs and Experiences in Regional Customs Modernization
Conclusion