Office of the Special Project Facilitator

Contents of the complaint

Complaints must specify the following:

• how the complainant is, or is likely to be, directly affected by an ADB-assisted project



• the direct and material harm as a result of an act or omission of ADB in the course of the formulation, processing, or implementation of the ADB-assisted project



• rights and interests that have been, or are likely to be, directly affected
  
  
• the identification of the complainant (and any representatives) and contact information, and if there is a request that the complainant's identity be kept confidential



• if a complaint is made through a representative, identification of the project-affected people on whose behalf the complaint is made and evidence of authority to represent them



• a brief description of the ADB-assisted project, including the name and location if available



• the desired outcome or remedies that the complainant believes ADB should provide or help obtain through the consultation phase



• the complainant's good faith efforts made to address the problems first to the operations department concerned



• an explanation of why any of the above information cannot be provided



• any other relevant matters or facts with supporting documents