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Complaints Registry

This Registry records complaints received and registered by the SPF. Below is a list of complaints with a link to the complaints' progress.

Summary of SPF Complaints
No.	Complaint (Name of Project)	Issues of Complaint	Salient Dates
1/2004	Nepal: Melamchi Water Supply Project (MWSP)	Access to information Environmental Impact Assessment (EIA) Land acquisition, compensation and resettlement Indigenous peoples Social Uplift Program Agriculture Forestry	Complaint received, 03 May 2004 Complaint acknowledged and registered, 03 May 2004 Eligibility determined (eligible), 11 May 2004 Review and Assessment Report [ PDF: 656kb \| 31 pages ], 25 June 2004 Final Report [ PDF: 320kb \| 26 pages ], 22 December 2004
2/2004	Sri Lanka: Southern Transport Development Project (STDP)	Environmental Impact Assessment (EIA) Social Impact Assessment (SIA) Compensation and Resettlement	Complaint received, 09 June 2004 Complaint acknowledged and registered, 16 June 2004 Eligibility determined (eligible), 05 July 2004 Review and Assessment Report (not public), 17 September 2004 Agreed Course of Action, 11 November 2004 OSPF concluded consultation process, 01 February 2005 Report of the Conflict Management Consultant [ PDF: 1,950kb \| 32 pages ], 14 February 2005 Complainants' comments on the Report of the Conflict Management Consultant, 22 February 2005 (posted at the complainants' request) [ PDF: 31kb \| 3 pages ] SPF's Final Report [ PDF: kb \| 58 pages ], 30 March 2005
3/2004	Philippines: Sixth Road Project	Consultation Information Business Income	Complaint received, 27 September 2004 Complaint acknowledged and registered, 28 September 2004 Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 October 2004
1/2005	Indonesia: Community Empowerment for Rural Development Project	Village Infrastructure Community Participation Information Sharing	Complaint received, 21 February 2005 Complaint acknowledged, 21 February 2005 Complaint registered, 9 March 2005 Eligibility determined (eligible), 23 March 2005 Review and Assessment Report (RAR), 05 May 2005 English [ PDF: 7,741kb \| 80 pages ] Bahasa Indonesia [ PDF: 6,885kb \| 80 pages ] Comments on RAR Complainants [ PDF: 54kb \| 11 pages ], 07 June 2005 ADB-IRM [ PDF: 40kb \| 1 page ], 13 June 2005 Five village agreements signed, 26-28 September 2005 SPF's Final Report, 13 December 2005 English [ PDF: 1,057kb \| 58 pages ] Bahasa Indonesia [ PDF: 1,399kb \| 44 pages ] Feedback and lessons learned sessions, 02 February 2006 Monitoring of village agreements, January-May 2006 Conclusion of monitoring activities, 31 May 2006
1/2006	Pakistan: Chasma Right Bank Irrigation Project-Stage III	Distributary link Flooding	Complaint received, 14 December 2005 Complaint acknowledged and registered, 15 December 2005 SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, January-August 2006. Read the Pre-Eligibility Screening Report, [ PDF: 342kb \| 15 pages ] 31 August 2006. Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 05 December 2006
2/2006	Bangladesh: Khulna-Jessore Drainage Rehabilitation Project	Agricultural production Community Participation	Complaint received, 04 January 2006 Acknowledged and registered, 04 January 2006 Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 October 2004), 04 January 2006
3/2006	Nepal: Rural Electrification, Distribution and Transmission Project- Thankot-Chapagaun-Bhaktapur 132 kV Transmission Line	Consultation Compensation	Complaint received, 25 April 2006 Acknowledged and registered, 28 April 2006 Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy [ PDF: 830kb \| 66 pages ] paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 04 September 2006.
4/2006	Pakistan: National Highway Development Sector Investment Program	Land acquisition and compensation Resettlement Information	Complaint received, 11 September 2006 Complaint acknowledged, 12 September 2006 Translation, establishing contact and fielding a pre-eligibility inquiry, October-December 2006 Read the Pre-Eligibility Screening Report, [ PDF: 28kb \| 1,283 pages ] 31 December 2006 Complaint registered, 10 January 2007 Eligibility determined (eligible), 29 January 2007 Review and Assessment report (RAR), 12 March 2007 English [ PDF: 963kb \| 21 pages ] Urdu [ PDF: 911kb \| 27 pages ] Agreed Course of Action, 17 May 2007 [ PDF: 8kb \| 1 page ] Monitoring Report, June 2008 English [ PDF: 19kb \| 2 pages ] Urdu [ PDF: 70kb \| 2 pages ]
5/2006	India: Assam Power Sector Development Project	Procurement	Complaint received, 31 October 2006 Acknowledged, registered and referred to relevant units in ADB, 02 November 2006 Eligibility determined (not eligible; procurement related matters are not eligible for complaints)
6/2006	Viet Nam: GMS Mekong Tourism Development Project	Compensation Information	Complaints received on: 13 December 2006, 1 letter 19 December 2006, 3 letters 04 January 2007, 1 letter Complaint letters acknowledged: 18 December 2006; and 10 and 12 January 2007. Complaint registered, 9 January 2007 Eligibility determined (not eligible; as complainants never addressed problem to Operations Department. Complainants can bring their complaint later to SPF, if there are valid grounds.), 06 February 2007
1/2007	Nepal: Urban and Environmental Improvement Project	Information Consultation	Complaint [ PDF: 14kb \| 2 pages ] received, 11 January 2007 Complaint acknowledged, 30 January 2007 Complaint registered, 08 February 2007 Eligibility determined (not eligible – read the Executive Summary of the Eligibility Inquiry [ PDF: 21kb \| 2 pages ]), 16 March 2007.
2/2007	Cambodia: Phnom Penh to Ho Chi Minh City Highway Project	Compensation Land Titling Livelihood	Complaint received, 30 July 2007 Complaint acknowledged, 03 August 2007 Complaint registered, 6 August 2007 Eligibility determined (eligible), 19 September 2007