Utility Profiles

Da Nang Calculation of Overall Performance Indicator Customers Indicators Service Coverage 64.3% Meter Coverage 99.3% Customer Complaints 9.2% Water Supply Systems O&M   Supply Continuity 100.0% Residual Chlorine 83.3% View more Vietnam Thua Thien Hue [PDF] Ho Chi Minh City [PDF] Binh Duong [PDF] Hai Phong [PDF] Can Tho [PDF] Phu Tho [PDF] Dong Thap [PDF] Da Nang [PDF] Haoi [PDF] Lam Dong [PDF] Vinh Long [PDF] Lao Vientiane [PDF] Cambodia Phnom Penh [PDF] Malaysia Johor Bahru (SAJ Holdings) [PDF] Sibu, Sarawak [PDF] Penang [PDF] Kyala Terengganu (SATU) [PDF] Thailand Provincial Waterworks Authority (PWA) [PDF] Bangkok, Universal Utilities [PDF] Bangkok, East Water [PDF] Bangkok, Metropolitan Waterworks Authority (WMA) [PDF] Indonesia Kabupaten Purwakarta [PDF] Kabupaten Sleman [PDF] Kota Padang Panjang [PDF] Kota Pangkal Pinang [PDF] Kabupaten Pandeglang [PDF] Marta Yogyakarta [PDF] Kabupaten Banyumas [PDF] Sakti Kab. Kerinci [PDF] Sukapura Kabupaten Tasikmalaya [PDF] Kota Surakarta [PDF] Bandarmasih Banjarmasin [PDF] Kota Bogor [PDF] Kota Makassar [PDF] Kota Malang [PDF] Tirtanadi [PDF] Philippines Bansalan Water District [PDF] Muñoz Water District [PDF] Silay City Water District [PDF] Tandag Water District [PDF] Guimba Water District [PDF] San Francisco Water District [PDF] Santa Rosa (NE) Water District [PDF] Victorias Water District [PDF] Metro Carigara Water District [PDF] Marilao Water District [PDF] Dipolog City Water District [PDF]

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Comparative Statistics

View more Overview of Participating Water Utilities Services provided by Water Utilities [PDF] Water Utility Type [PDF] Private Sector Involvement [PDF] Population of Area of Responsibility [PDF] Comparison of Water Connections and Staff [PDF] Comparison of based Data - multiple choice questions Source of Raw Material [PDF] Treatment Method [PDF] Employment Method for Staff [PDF] Mechanisms for Customer to Complain [PDF] Mechanisms to understand Customers [PDF] Source of Investment Funds [PDF] Comparison of Calculated performance indicators Customers Indicators Demography [PDF] Connections [PDF] Water Consumption [PDF] Customer Interaction [PDF] Water Supply System O & M System Input [PDF] Distribution [PDF] Human Resource Indicators Human Resource Utilization [PDF] Human Resource Development [PDF] Human Resource Costs [PDF] Financial Indicators Operating Costs Coverage Ratios [PDF] Revenue [PDF] Expenses [PDF] Fixed Assets [PDF] Overall Performance Indicator Calculating the OPI Number of Standardized Indicators available [PDF] Overall Performance Indicator [PDF] Factors that contribute to high and low performance Supply Continuity [PDF] Staff Ratio [PDF] Staff Training [PDF] Cost of Employment [PDF] Working Ratios - financial viability [PDF] Summary of key issues from the BM survey Water Utility Size [PDF] Service Coverage [PDF] Meter Coverage [PDF] Consumption rates [PDF] Connection and consumption charges [PDF] Customer Complaints [PDF] Non Revenue Water (NRW) [PDF] Staff Issues [PDF] Financial information [PDF] Overall Performance Indicator (OPI) [PDF]

* All data are taken from Data Book of Southeast Asian Water Utilities.