Water

Continuous improvement is a systematic method to improve service delivery in terms of access, timeliness, quality, cost, community satisfaction, and affordability. Benchmarking compares services with others and obtains information about "best" service practices in order to raise service standards and, ultimately, to improve quality of own services. Continuous improvement and benchmarking (CIB) has enabled service delivery improvements in many government institutions and private organizations in many countries.

• Improving Transparency and Accountability in the Delivery of Public Services
• Water Operators Partnerships (WOPs) Program
• Continuous Improvement and Benchmarking