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Pilot and Demonstration Activities
Establishing Local Partnership for Managing Water and Sanitation Services in Secondary Towns of Azerbaijan

Water supply and sanitation utilities in Azerbaijan hardly involve consumers in decision-making or management. But things are about to change as this PDA establishes town water councils (TWCs) through which beneficiaries can influence decisions on Water Supply and Sanitation services. The TWCs are expected to coordinate community representations to tariff and regulation dialogues, play a role in project implementation, and represent communities' consumer protection rights.

  
PDA SNAPSHOT
Project Sites Akhdas and Gochay, Azerbaijan
Cost Estimate $50,000
Status On Hold
Approval Date 2004/09
Completion Date —
Category Urban Services
Type Policy Reforms
Proponent Lyaziza Sabyrova, Kyrgyz Resident Mission
Sri Wening Handayani, East Asia Department
Partners Ministry of Economic Development

BACKGROUND

The business practices of water supply and sanitation (WSS) utilities in Azerbaijan hardly ever involved consumers in decision-making or management.

Involving consumers in the design and management of WSS services is necessary because

  • it makes services and service providers more responsive and accountable to consumers
  • cost recovery and the sustainability of services improve when technology choices and services correspond with what consumers want and are willing to pay for
  • management of services is more effective when institutional arrangements are tailored to local practices.1

This pilot demonstration activity (PDA) aims to support the institutional reform of WSS services by establishing town water council (TWC) in two secondary towns of Akhdas and Gochay.

The TWCs are envisioned to:

  • play a role in project implementation and management
  • mobilize community contributions for any extra requirements of the community, e.g. improvement of town sewerage system, parks, irrigation, etc
  • coordinate community representations to the future water regulator and the tariff council
  • represent community's consumer protection rights with the rayon Icjra Hakimiyat and other agencies
  • coordinate and cooperate with community participation and community awareness programs carried out by the Joint Stock Company (JSC) (water utility).

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OBJECTIVES

The main purpose of the PDA is to set up TWCs through which beneficiaries can influence decisions concerning WSS services.

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EXPECTED RESULTS
  Outputs     Indicators  

  • A replicable and self-sustaining model of community empowerment to influence decision-making and management of the WSS
  • Enhance community's capacity to engage in public

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REPORTS AND RELATED DOCUMENTS


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  1. The World Bank Participation Sourcebook. 1996. The World Bank, Washington DC.