Consultation Phase of the ADB Accountability Mechanism: Listening to Communities Affected by ADB-Assisted Projects: Annual Report 2009

Date: May 2010
Subject:
ADB administration and governance
Series: Consultation Phase of the ADB Accountability Mechanism Annual Reports

Description

The Office of the Special Project Facilitator (OSPF) is responsible for the Consultation Phase of the ADB Accountability Mechanism. The core function of OSPF is to facilitate problem solving using consensus-based methods, seeking agreement among all parties in identifying the matters in dispute, ways to resolve problems, and the time frame required. In 2009, OSPF concluded the consultation process for 2 complaints, processed 13 new complaints, and worked jointly with the Office of the Compliance Review Panel to inform stakeholders about the Accountability Mechanism through outreach sessions in several countries as well as at ADB headquarters. OSPF produced several publications in 2009 to disseminate information about the complaint process and to document success stories.

Contents

  • Abbreviations
  • Preface
  • Role and Mandate of the Special Project Facilitator
  • Complaints
  • Client Support Activities
  • Six Years of Experience Handling Complaints
  • Budgetary Information