Evaluation

Learning Lessons in ADB
Completed: 2007

The Operations Evaluation Department helps ADB to become a learning organization by facilitating lesson learning from operations evaluation. Learning Lessons in ADB sets the strategic framework for knowledge management in operations evaluation and provides the basis for development of annual business plans to deliver outputs steadily against OED's interface with other departments in ADB, developing member countries, and the international evaluation community.

Endorsement "As Certified Knowledge Manager with 25 years of international development experience in Asia and Africa, Learning Lessons in ADB was one of the best reports I have seen on the KM topic." Dr. Lawrence Wasserman Washington DC, USA

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Contents

Preface

Introduction

Knowledge Management in ADB

Learning Lessons

Facilitating Lesson Learning

Options for Lesson Learning

Auditing the Lessons Architecture

Business Planning

Putting It All Together: The Strategic Framework

1. Glossary of Knowledge Management
2. The Roots of an Emerging Discipline
3. Notions of Knowledge Management




A. What Is Knowledge?

B. Model of Learning Progression

C. Knowledge Agents

D. Modes of Knowledge Creation

E. Knowledge Management Levels

F. Knowledge Management Architecture

G. Core Knowledge Activities

H. Knowledge Management Activities

I. Cultural Roadblocks to Knowledge Management Success

J. Early Pathways to Progress

K. Getting Results from Knowledge Management

L. Building Commitment

4. Monitoring Framework for Knowledge Management in ADB
5. Learning Lessons in ADB: Frameworks for Assessment
6. Expected Outcomes of Near-Term OED Knowledge Management Initiatives
7. Knowledge Auditing




A. The Uses of Knowledge Auditing

B. Identifying Knowledge Needs

C. Drawing up a Knowledge Inventory

D. Identifying Knowledge Flows

E. Creating a Knowledge Map

F. Outputs of Knowledge Audits

8. Knowledge Performance Metrics