Associate Knowledge Management Administrator

Job Purpose:

To provide support in the identification, creation, storage, retrieval, and dissemination of knowledge products and services of the Independent Evaluation Department (IED); promote learning from evaluations among targeted stakeholders and audiences; facilitate communications and outreach for effective dissemination of evaluation products; and support editorial and production management of evaluation information services.

Expected Outcomes

Work independently on all or a combination of the following transactions and/or clearly defined areas, depending on the assignment/instructions from supervisors (International Staff and/or senior National Staff):

Knowledge Product and Service Creation, Promotion and Distribution

• Provide innovative ideas in the development of new knowledge products and services and the continued refinement of existing ones.
• Provide support in the packaging of knowledge products and services in creative and innovative ways to maximize their usability and usefulness to a variety of user groups including IED staff, ADB staff (mission leaders, sector directors, communities of practice and others), the Board of Directors, governments, evaluation units, and stakeholders in the ADB’s developing member countries, and other external clients.
• Suggest and proactively contribute to email marketing, web promotions, media outreach, media monitoring, website enhancements, multimedia production, multilingual outreach, Knowledge Management Help Desk, and communications.
• Provide support in the development and maintenance of IED's web presence and use of social network platforms.
• Track and identify opportunities to feed evaluation findings to decision-makers prior to them taking strategic decisions and oversee the delivery of these findings.
• Support the organization and planning of learning lessons and knowledge sharing events.
• Contribute to the development and administration of outreach and collaborative initiatives to promote learning lessons from evaluations with communities of practice.
• Identify and make use of opportunities for disseminating and sharing evaluation knowledge products and services to events organized by others.

Knowledge Product and Service Capture, Storage, and Delivery

• Provide support in the systematic recording, storing and delivery of knowledge products and services and the development and operation of web-based platforms to ensure the ready access to this information.
• Support the maintenance of the evaluation lessons database and information systems.

Editorial Work and Production Management

• Support management of IED's automated business process workflow process.
• Exercise quality control on knowledge products and services.
• Undertake the writing and production of e-newsletters, briefs, synthesized lessons, learning curves, pamphlets, and other derivative evaluation products for dissemination.
• Contribute to preparation of press releases, statements, key messages, talking points, opinion articles, and feature articles.
• Ensure accurate and timely planning and production of postings and publications of knowledge products and services by creating, maintaining, and implementing production schedules; quality-checking of outputs; performing lay-outing; and coordinating with artists/graphics designers and printing supervisors during presswork.

Communications and Media Relations
- Contribute to the development of communications plans for high profile evaluation products to raise awareness and generate support among internal and external stakeholders.
- Contribute to the development and implementation of media plans for the launch of evaluation knowledge products.
- Support relationships with media covering assigned areas.
- Provide media relations support, including arranging interviews, briefings and press conferences.

Management Support

• Provide analysis and briefing notes from evaluation findings for targeted events and meetings.
• Assist in providing analysis and information on knowledge management operations to IED Management.

Knowledge Management Help Desk

• Promote the meaning and purpose of knowledge products and services to clients within and outside ADB; support the Knowledge Management Help Desk; and review/report on the Knowledge Management Help Desk Performance.

Tracking Achievements

• Continuously track knowledge management service performance using agreed key indicators.
• Provide periodic reports on progress.

Evaluation Capacity Development

• Provide support to IED efforts/activities in developing self evaluation capacity in ADB and in ADB's developing member countries.

Others

• Provide analytical/logistical support for related ongoing evaluations as required.
• Perform other tasks as assigned and reflected in the incumbent’s workplan.

Educational Requirements:

Bachelor's degree in Social Sciences or related fields (e.g., Public Administration, Communications, Information Technology)

Relevant Experience And Other Requirements:

Work experience
- At least 5 years of relevant work experience.

Technical knowledge

• Proven ability to work independently on assigned transactions, areas of analysis and research, which have well-defined scope and steps
• Able to set priorities for self and team members
• Effective report-writing and communication skills in English
• Proficient in spreadsheets, software and required information technologies.

People and leadership skills
- Able to provide guidance to other AS staff on assigned area of work
- Able to liaise and work effectively with government officials and with colleagues throughout ADB
- Able to work collaboratively with teams as a constructive team member.

Core Competencies:

Application of Technical Knowledge and Skills

• Deals with routine queries and correspondence in accordance with procedures
• Proactively seeks relevant development opportunities and submits for approval
• Produces summaries and frameworks by collecting and analyzing diverse information.

Client Orientation

• Adjusts style and approach to respect and serve different clients
• Conveys messages by asking questions and using different approaches
• Identifies when a client issue requires escalation
• Responds to clients without prompts or reminders from senior colleagues.

Achieving Results and Problem Solving

• Proposes solutions to minimize delays and setbacks in completing work
• Reviews all task objectives and achieves core deliverables
• Uses time management and organizational skills to promptly complete work to the required standard
• Delivers beyond the stated task objectives.

Working Together

• Consistently works effectively with individuals of different views, culture, nationality, gender, and age
• Consistently seeks assistance when requirements are unclear
• Provides timely updates on relevant information
• Freely shares and seeks useful knowledge and to complete work.

Communication and Knowledge Sharing

• Uses effective written and oral communication in preparing documents, presentations and interactions
• Asks questions to understand how to follow up on feedback
• Locates relevant information to expedite workflow.

Innovation and Change

• Adopts new policies, systems and processes in a timely fashion
• Shares ideas for how work can be completed more effectively.

Immediate Reporting Relationships / Other Information:

Supervisor: Designated International Staff (IS) and senior National Staff (NS)