Published on Asian Development Bank (http://www.adb.org)

Complaints Registry by Year

This registry records complaints received and registered by the Office of the Special Project Facilitator (OSPF). Below is a list of complaints with links to related documents.

 

2013

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
2/2013 CAM: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Consultation
  • Complaint received, 26 March 2013
  • Complaint acknowledged and registered, 27 March 2013
  • Eligibility determined (not eligible, 10 April 2013)
1/2013 CAM: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Compensation
  • Complaint received, 25 February 2013
  • Eligibility determined (not eligible, 25 February 2013)
    • Complaints of some have already been considered by OSPF in a previous complaint and no new evidence was presented to reconsider the complaint
    • New complainants have yet to address the problem with the concerned operations department.

2012

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
2/2012 IND: Kerala Sustainable Urban Development Project
  • Lack of Information
  • Environmental Impact
  • Village Infrastructure Affected
  • Lack of Consultation
  • Complaint received, 4 September 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 12 September 2012
1/2012 CAM: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Complaint received, 13 April 2012
  • Complaint acknowledged and registered, 19 April 2012
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 April 2012

2011

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
7/2011 KAZ: CAREC Transport Corridor I Investment Program
  • Environment
  • Complaint received, 20 December 2011
  • Complaint acknowledged and registered, 21 December 2011
  • Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 January 2012
6/2011 CAM: Rehabilitation of the Railway in Cambodia Project
  • Resettlement
  • Information
  • Consultation
  • Complaint received, 21 November 2011
  • Complaint acknowledged and registered, 23 November 2011
  • Eligibility determined (eligible), 11 January 2012
  • Review and Assessment Report (not public), 17 February 2012
  • Workshop Report on AP Representation (not public), 24 July 2012
  • Multistakeholder Workshop Report (not public), 22 August 2012
  • Capacity Building Workshops on Problem Solving (not public), September-October 2012
5/2011 IND: Kerala Sustainable Urban Development Project
  • Environmental Issues
  • Health Issues
  • Complaint received, 17 October 2011
  • Complaint acknowledged and registered, 18 October 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 24 October 2011
4/2011 PAK: Proposed MFF National Trade Corridor Highway Investment Program - Hasanabdal-Havelian Section (Project 2)
  • Road alignment
  • Land acquisition
  • Complaint received, 6 October 2011
  • Complaint acknowledged and registered, 11 October 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 October 2011
3/2011 PHI: Visayas Base-Load Power Project
  • Consultation
  • Information
  • Environmental impact
  • Complaint received, 28 February 2011
  • Complaint acknowledged and registered, 1 March 2011
  • Eligibility Determined (eligible), 17 March 2011
  • Review and Assessment Report (not public), 28 April 2011
  • Final Report (not public), 16 June 2011
2/2011 IND: North Eastern Region Capital Cities Development Investment Program
  • Rights to Land
  • Complaint received, 4 January 2011
  • Complaint acknowledged and registered, 10 January 2011
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 26 January 2011
1/2011 INO: Integrated Citarum Water Resources Management Investment Program
  • Resettlement
  • Compensation

2010

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
7/2010 GEO: Sustainable Urban Transport Investment Program
  • Information
  • Compensation
  • Complaint received, 27 October 2010
  • Complaint acknowledged and registered, 5 November 2010
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 19 November 2010
6/2010 KGZ: Southern Agriculture Area Development Project
  • Information
  • Consultation / Participation
  • Complaint received, 28 September 2010
  • Complaint acknowledged and registered, 5 October 2010
  • Eligibility determined (not eligible; there was no direct harm, as the project was not implemented), 21 October 2010
5/2010 KGZ: Technical Assistance: Regional Economic Integration in Central Asia – Stocktaking and Experience Sharing
  • Termination of Contract
  • Complaint received, 27 September 2010
  • Complaint acknowledged and registered, 29 September 2010
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 29 September 2010
4/2010 KGZ: CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 2
  • Compensation
3/2010 PHI: Power Sector Development Program
  • Electricity rates
  • Power sector reforms
  • Complaint received, 14 September 2010
  • Complaint acknowledged and registered, 21 September 2010
  • Eligibility determined (not eligible; Program Completion Report for this Program was issued on 19 August 2010), 24 September 2010
2/2010 TAJ: Education Sector Reform Project
  • Information
  • Consultation
  • School Reconstruction
  • Complaint received, 5 August 2010
  • Complaint acknowledged and registered, 6 August 2010
  • Eligibility determined (eligible), 1 September 2010
  • Review and Assessment Report (not public), 27 October 2010
  • Final Report, 26 October 2011
1/2010 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Bus Stop
  • Underpass for agricultural machinery
  • Complaint received, 4 June 2010
  • Complaint acknowledged and registered, 14 June 2010
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 26 July 2010

2009

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
13/2009 Indonesia: Integrated Citarum Water Resources Management Investment Program
  • Information
  • Compensation
  • Complaint  received, 8 December 2009
  • Complaint acknowledged and registered, 11 December 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 19 January 2010
12/2009 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Information
  • Participation
  • Cattle passes
  • Underpass for agricultural machinery
11/2009 Sri Lanka: National Highways Sector Project
  • Land Acquisition
  • Compensation
  • Complaint received, 16 September 2009
  • Complaint acknowledged, 2 October 2009
  • Complaint registered, 5 October 2009
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 4 November 2009
10/2009 Azerbaijan: Multitranche Financing Facility Road Network Development Program
  • Information
  • Resettlement
  • Complaint received, 3 September 2009
  • Complaint acknowledged and registered, 4 September 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 October 2009
9/2009 Azerbaijan: East-West Highway Improvement Project
  • Consultation
  • Information
  • Resettlement
  • Complaint received, 2 September 2009
  • Complaint acknowledged and registered, 3 September 2009
  • Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 October 2009
8/2009 Pakistan: Rawalpindi Environmental Improvement Project (Water Supply Component)
  • Loan Suspension
  • Complaint received, 13 August 2009
  • Complaint acknowledged and registered, 13 August 2009
  • Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 August 2009
7/2009 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Land Acquisition
  • Complaint received, 01 July 2009
  • Complaint acknowledged and registered, 01 July 2009
  • Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 July 2009
6/2009 Pakistan: Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)
  • Land Acquisition
  • Compensation
  • Complaint received, 28 May 2009
  • Complaint acknowledged, 1 June 2009
  • Complaint registered, 4 June 2009
  • Eligibility determined (eligible), 18 June 2009
  • Review and Assessment Report, 24 July 2009
  • Final Report, 2 November 2010
5/2009 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Complaint received, 24 April 2009
  • Complaint acknowledged and registered, 30 April 2009
  • Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009
4/2009 Pakistan: North-West Frontier Province Road Development Sector and Subregional Connectivity
  • Compensation
  • Complaint  received, 9 April 2009
  • Complaint acknowledged, 13 April 2009
  • Complaint registered, 30 April 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 April 2009
3/2009 Pakistan: Southern Punjab Basic Urban Services Project
  • Resettlement
  • Environment
  • Complaint received, 27 February 2009
  • Complaint acknowledged, 18 March 2009
  • Complaint registered, 30 April 2009
  • Eligibility determined (eligible), 25 May 2009
  • Review and Assessment Report (RAR), 2 July 2009
2/2009 India: Himachal Pradesh Clean Energy Development Investment Program
  • Environmental Impact Assessment
  • Complaint [ 29kb | 5 pages ] received, 30 January 2009
  • Complaint acknowledged, 2 February 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 5 February 2009
1/2009 China: Fuzhou Environmental Improvement Project
  • Resettlement
  • Complaint received, 15 January 2009
  • Complaint acknowledged and registered, 19 January 2009
  • Eligibility determined (eligible), 12 February 2009
  • Review and Assessment report (RAR), 23 March 2009
  • Comments on RAR
  • Final Report (not public), 5 February 2010

2007

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
2/2007 Cambodia: Phnom Penh to Ho Chi Minh City Highway Project
  • Compensation
  • Land Titling
  • Livelihood
  • Complaint received, 30 July 2007
  • Complaint acknowledged, 03 August 2007
  • Complaint registered, 6 August 2007
  • Eligibility determined (eligible), 19 September 2007
  • Review and Assessment Report (RAR), 24 October 2007
  • Final Report, 25 June 2010
1/2007 Nepal: Urban and Environmental Improvement Project
  • Information
  • Consultation

2006

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
6/2006 Viet Nam: GMS Mekong Tourism Development Project
  • Compensation
  • Information
  • Complaints received on:
    • 13 December 2006, 1 letter
    • 19 December 2006, 3 letters
    • 04 January 2007, 1 letter
  • Complaint letters acknowledged: 18 December 2006; and 10 and 12 January 2007.
  • Complaint registered, 9 January 2007
  • Eligibility determined (not eligible; as complainants never addressed problem to Operations Department. Complainants can bring their complaint later to SPF, if there are valid grounds.), 06 February 2007
5/2006 India: Assam Power Sector Development Project
  • Procurement
  • Complaint received, 31 October 2006
  • Acknowledged, registered and referred to relevant units in ADB, 02 November 2006
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 2 November 2006
4/2006 Pakistan: National Highway Development Sector Investment Program
  • Land acquisition and compensation
  • Resettlement
  • Information
  • Complaint received, 9 September 2006
  • Complaint acknowledged, 12 September 2006
  • Translation, establishing contact and fielding a pre-eligibility inquiry, October-December 2006
  • Read the Pre-Eligibility Screening Report, [ 28kb | 1,283 pages ] 31 December 2006
  • Complaint registered, 10 January 2007
  • Eligibility determined (eligible), 29 January 2007
  • Review and Assessment report (RAR), 12 March 2007
  • Agreed Course of Action, 17 May 2007 
  • Monitoring Report, June 2008
  • Monitoring Report, June 2009
  • SPF's Final Report, 19 March 2010
3/2006

Nepal: Rural Electrification, Distribution and Transmission Project- Thankot-Chapagaun-Bhaktapur 132 kV Transmission Line
  • Consultation
  • Compensation
  • Complaint received, 25 April 2006
  • Acknowledged and registered, 28 April 2006
  • Eligibility determined (not eligible; complaint deemed premature as complainants did not satisfy requirements of para. 70 (viii) of the Accountability Mechanism Policy paper. Complainants can bring their complaint later to the SPF, if there are valid grounds. Complainants have agreed.), 04 September 2006.
2/2006 Bangladesh: Khulna-Jessore Drainage Rehabilitation Project
  • Agricultural production
  • Community Participation
  • Complaint received, 04 January 2006
  • Acknowledged and registered, 04 January 2006
  • Eligibility determined (not eligible; Project Completion Report has been approved for this project on 25 October 2004), 04 January 2006
1/2006 Pakistan: Chasma Right Bank Irrigation Project-Stage III
  • Distributary link
  • Flooding
  • Complaint received, 14 December 2005
  • Complaint acknowledged and registered, 15 December 2005
  • SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, January-August 2006.
  • Read the Pre-Eligibility Screening Report, 31 August 2006.
  • Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 05 December 2006

2005

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
1/2005 Indonesia: Community Empowerment for Rural Development Project
  • Village Infrastructure
  • Community Participation
  • Information Sharing
  • Complaint received, 21 February 2005
  • Complaint acknowledged, 21 February 2005
  • Complaint registered, 9 March 2005
  • Eligibility determined (eligible), 23 March 2005
  • Review and Assessment Report (RAR), 05 May 2005
  • Comments on RAR
  • Five village agreements signed, 26-28 September 2005
  • SPF's Final Report, 13 December 2005
  • Feedback and lessons learned sessions, 02 February 2006
  • Monitoring of village agreements, January-May 2006
  • Conclusion of monitoring activities, 31 May 2006

2004

Summary of SPF Complaints
No. Complaint
(Name of Project)		 Issues of Complaint Salient Dates
3/2004 Philippines: Sixth Road Project
  • Consultation
  • Information
  • Business Income
  • Complaint received, 27 September 2004
  • Complaint acknowledged and registered, 28 September 2004
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 19 October 2004
2/2004 Sri Lanka: Southern Transport Development Project (STDP)
  • Environmental Impact Assessment (EIA)
  • Social Impact Assessment (SIA)
  • Compensation and Resettlement
1/2004 Nepal: Melamchi Water Supply Project (MWSP)
  • Access to information
  • Environmental Impact Assessment (EIA)
  • Land acquisition, compensation and resettlement
  • Indigenous peoples
  • Social Uplift Program
  • Agriculture
  • Forestry
  • Complaint received, 03 May 2004
  • Complaint acknowledged and registered, 03 May 2004
  • Eligibility determined (eligible), 11 May 2004
  • Review and Assessment Report, 25 June 2004
  • Final Report, 22 December 2004

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