Bangladesh: Improving Public Administration and Services Delivery through e-Solutions

Sovereign Project | 46476-001

Summary

The proposed TA aims to improve public administrations and public service deliveries using e-Solutions leading to inclusive development. The outcome of the

proposed TA is envisaged the successful introduction of e-Services for selected governments and target districts.

The proposed project is consistent with ADB's country partnership strategy. It supports the recommendations in ADB's 2009 country assistance program evaluation for Bangladesh, which found that lack of good governance in many areas is one of the country's binding constraints on growth, and recommended support for further governance reforms. Hence, the ADB's country operations business plan for 2010 2012 for Bangladesh focuses on providing assistance in this area. Recognizing the need for the application of ICT tools for improved governance, the proposed TA has identified key areas where the application of ICT tools has the potential to enhance efficiency, transparency, and accountability in public service delivery.

Latest Project Documents

Consulting Notices

See also: CMS

No notices are currently available for this project.

Procurement Notices

See also: Operational Procurement

No notices are currently available for this project.

Procurement Documents

No documents of this type are currently available for this project.


Project Data Sheets (PDS) contain summary information on the project or program. Because the PDS is a work in progress, some information may not be included in its initial version but will be added as it becomes available. Information about proposed projects is tentative and indicative.

The Public Communications Policy (PCP) recognizes that transparency and accountability are essential to development effectiveness. It establishes the disclosure requirements for documents and information ADB produces or requires to be produced.

The Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance of ADB's operational policies and procedures.

In preparing any country program or strategy, financing any project, or by making any designation of, or reference to, a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.

Project Name Improving Public Administration and Services Delivery through e-Solutions
Project Number 46476-001
Country Bangladesh
Project Status Approved
Project Type / Modality of Assistance Technical Assistance
Source of Funding / Amount
TA 8283-BAN: Improving Public Administration and Services Delivery through e-Solutions
Technical Assistance Special Fund US$ 700,000.00
Strategic Agendas Inclusive economic growth
Drivers of Change Governance and capacity development
Partnerships
Sector / Subsector Information and communication technology - ICT industries and ICT-enabled services
Public sector management - Public administration
Gender Equity and Mainstreaming
Description

The proposed TA aims to improve public administrations and public service deliveries using e-Solutions leading to inclusive development. The outcome of the

proposed TA is envisaged the successful introduction of e-Services for selected governments and target districts.

The proposed project is consistent with ADB's country partnership strategy. It supports the recommendations in ADB's 2009 country assistance program evaluation for Bangladesh, which found that lack of good governance in many areas is one of the country's binding constraints on growth, and recommended support for further governance reforms. Hence, the ADB's country operations business plan for 2010 2012 for Bangladesh focuses on providing assistance in this area. Recognizing the need for the application of ICT tools for improved governance, the proposed TA has identified key areas where the application of ICT tools has the potential to enhance efficiency, transparency, and accountability in public service delivery.

The proposed project is basically in line with the USD25mil ADB loan project which has begun effective in Oct. 2011 for three years with the aim of improved transparency and accountability in tax and land record administrations at both the central and local levels in Bangladesh. Furthermore, the proposed project has following features: It will look for broader opportunities in government functions that would significantly affect governance reforms in Bangladesh. It will support the Governance Management Project from the e-Governance perspective to maximize investment in ICT in line with the Government's Digital Bangladesh strategy. More specifically, the proposed project will support the Government plan to introduce e-Governance at all executive levels of the Government linking all local government institutions by 2015.

The propose project is unique from the traditional ADB projects in that it tries to fill the gap between the Government's new initiative to emphasize ICT for multi-sectors and what ADB used to support under the ADB's public sector management. E-Governance has both features of ICT as well as public sector management. Since ICT applications have lots of common functions that can be applied to any e-Governance project including ICT infrastructure, it would be much more effective and efficient if those common functions are designed, delivered and managed in integrated and consolidated fashion, which is normally not happened in ADB's traditional operation where ICT has not been systematically incorporated to date.

Project Rationale and Linkage to Country/Regional Strategy

Bangladesh is a developing nation with growth rates of 5-6% per year since 1996 despite political instability, poor infrastructure, corruption, insufficient power supplies, and slow implementation of economic reforms. While Government is achieving reasonable economic growth, still about 40% of the population in the country is underemployed; many participants in the labor force work only a few hours a week, at low wages with almost 30% of the population below the poverty line. Serious infrastructure constraints and shortages of quality human resources are major impediments to further growth.

While Government is achieving reasonable economic growth, serious constraints on infrastructure, corruption, and shortages of quality human resources are major constraints to further growth. Strengthening good governance can help the country improve the efficiency in allocation of limited resources. While macro policy-based reforms are necessary conditions for good governance, the conditions need to commensurate with the changes in the delivery mechanism, supported by appropriate technologies tailored to the country context. ICT applications have the potential to trigger and shape significant changes in the delivery of public services and in the way governments function. The Government's Digital Bangladesh strategy also acknowledges this. In this regard, as in many other developing countries, the Government has promoted e-Governance applications in recent years to foster growth and development and to enhance the quality of service delivery.

Despite the government's enthusiasm in attaining modernized government through e-government initiatives, the Government of Bangladesh lacks resources and expertise to make much head way. Building on our member countries' experiences in e-government, ADB can help the Government achieve its objectives more effectively and in more innovative ways.

Traditionally, ADB's support to ICT operations has been developed as isolated components under specific sector operations, and has not been integrated systematically into a national ICT framework. The proposed project is unique as compared to traditional ADB ICT projects in that it will be designed to fill the gaps in the Government's plan for e-Governance, rather than focusing on stand-alone e-governance applications for ADB sector projects. E-Governance basically refers to a set of ICT applications which has several common functions across the whole government; so it would be much more effective and efficient if those common functions are designed, implemented and managed in integrated and consolidated fashion.

Impact Improved public administrations and public service deliveries using e-Solutions leading to inclusive development.
Project Outcome
Description of Outcome Successful introduction of e-Services for selected governments and target districts
Progress Toward Outcome
Implementation Progress
Description of Project Outputs

Development of project plan for extending last-mile connectivity to selected Unions and public institutions

Development of project plan for implementing ICT systems and processes in Supreme Court and selected pilot courts in the districts

Development of project plan for mainstreaming e-file management initiative of selected government agencies

ICT Strategy and roadmap development for computerized land administration and integrated land information system.

Status of Implementation Progress (Outputs, Activities, and Issues)
Geographical Location
Summary of Environmental and Social Aspects
Environmental Aspects
Involuntary Resettlement
Indigenous Peoples
Stakeholder Communication, Participation, and Consultation
During Project Design

The Mission was fielded on 21-27 September 2012 in Dhaka, Bangladesh, to explore the opportunities for ADB's intervention to support the national ICT initiatives of the Government of Bangladesh.

During the mission, mission team met following departments: (i) Heads of Departments of Ministry of Land, (ii) Supreme Court, Bangladesh, (iii) Ministry of Post and Telecommunication, (iv) Cabinet Division, Prime Minister's Office, (vi) Ministry of Public Administration, and (vii) Ministry of Science and Information Communication Technology.

The line-ministries expressed keen interests in ADB's potential support to their ICT activities. The demand for ICT based interventions is hugely felt. The line-ministry officials keenly participated in the meetings and suggested the possible ICT interventions:

(i) ICT infrastructure Development for sustaining the delivery of e-Services to foster inclusive and environmentally sustainable growth.

(ii) ICT Application Services for modernization of some of the line-ministries to instill good governance, transparency and efficiency of operations.

(iii) Strengthening ICT initiatives by developing necessary policy support and roadmaps.

For more details, a fact-finding mission is scheduled on 4-12 Nov in Bangladesh.

During Project Implementation
Responsible ADB Officer Seok Yong Yoon
Responsible ADB Department SDCC
Responsible ADB Division SDGG
Executing Agencies
Cabinet Division Government of BangladeshRoom 21, Building 1
Bangladesh Secretariat
Dhaka
Timetable
Concept Clearance 16 Nov 2012
Fact Finding 04 Nov 2012 to 08 Nov 2012
MRM -
Approval 14 Dec 2012
Last Review Mission -
Last PDS Update 19 Nov 2012

TA 8283-BAN

Milestones
Approval Signing Date Effectivity Date Closing
Original Revised Actual
14 Dec 2012 24 Oct 2013 24 Oct 2013 31 Mar 2015 30 Jun 2015 -
Financing Plan/TA Utilization Cumulative Disbursements
ADB Cofinancing Counterpart Total Date Amount
Gov Beneficiaries Project Sponsor Others
700,000.00 0.00 0.00 0.00 0.00 0.00 700,000.00 14 Dec 2012 453,275.52

Safeguard Documents

See also: Safeguards

No documents found.

Evaluation Documents

See also: Independent Evaluation

No documents found.


The Public Communications Policy (PCP) establishes the disclosure requirements for documents and information ADB produces or requires to be produced in its operations to facilitate stakeholder participation in ADB's decision-making. For more information, refer to the Safeguard Policy Statement, Operations Manual F1, and Operations Manual L3.

Requests for information may also be directed to the InfoUnit.