Projects

	Table of Contents
Project Brief    Project Team    Project Implementation    Project Outputs    Project Timetable Project News Related Links Contact Us

Enhancing Municipal Services Delivery Capability - Phase 2

Concluding Summary

The regional technical assistance Enhancing Municipal Services Delivery Capability or Benchmarking Project - Phase 2 was completed 30 March 2003. It attempted to improve municipal service delivery and institutionalize change capacity in twelve participating municipalities using the change techniques of Benchmarking and Continuous Improvement. These municipalities were led by the core cities in each country: Bangalore, India; Cebu, Philippines; and Colombo, Sri Lanka.

At the end of the project, the core cities

• established capacity to conduct improvement studies
• conducted service analyses and awaiting implementation
• involved the community in various levels of institutional change
• established mechanisms and systems for continuous improvement.

View the Final Report including the lessons learned and recommended design considerations for future institutional change projects.