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Related Links

Benchmarking and Continuous Improvement Links

• Benchmarking on the Internet
  This page contains links to a variety of benchmarking resources that can be found on the internet.

• International Government Benchmarking Association™ (IGBA™)
  Provides a forum for the exchange of performance measurements and benchmarking data for all levels of government around the world

• Links to Performance Measurement Web Sites

• Public Sector Continuous Improvement

• The Public Sector Benchmarking Service

Best Practices Links

• Galing Pook Awards
  This site is devoted to features of excellent and innovative practices of local governments in the Philippines.

• Innovations in American Government
  The Innovations Program recognizes outstanding examples of ingenious, cost-effective problem solving in the public sector.

• Managing for Results: Oregon Progress Board
  A sampler of websites related to public sector outcome-based management, performance measurement, benchmarking and best practices.

• The Innovation Journal: The Public Sector Innovation Journal sponsored by Centre on Governance

Local Government Resources

• World Bank E-Government
  Welcome to the World Bank's e-government website. This site focuses primarily on e-government applications in less developed nations. This site presents a broad array of structured case studies, each assessing government strategies and experience in adopting (and adapting) these technologies as instruments for improved governance.

• Sister Cities International (SCI)
  Sister Cities International is the national membership organization for sister city, country and state programs in the United States. As the premier citizen diplomacy network in the United States it leads the national movement for global community partnerships and volunteer action.

• The Source: Public Management Journal
  The e-Commerce Scorecard - a new self-assessment and benchmarking tool to help organisations improve their use of e-commerce by Stathis Gould

Other References and Publications

• Banishing Bureaucracy: The Five Strategies for Reinventing Government
  by: David Osborne and Peter Plastrik

• Benchmarking and Performance Measurement in the Public Sector
  by Kouzmin A, Loffler E, Klages H, Korac-Kakabadse N
  The International Journal of Public Sector Management, UK

• Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies (Jossey-Bass Public Administration)
  by: Patricia Keehley (Editor), Steven Medlin, Laur Longmire, Sue A. MacBride

• Benchmarking for Best Practices: Winning Through Innovative Adaptation
  by: Christopher E. Bogan, et al.

• Continual Improvement in Government: Tools and Methods
  by: Jerry W. Koehler, Joseph M. Pankowski

• Global Cases in Benchmarking
  by Robert C. Camp (Editor)

• The Reinventor's Fieldbook: Tools for Transforming Your Government
  by: David Osborne and Peter Plastrik

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