Building Capacity for Grievance Redress Mechanisms

Date: September 2011
Type: Brochures and Flyers


This publication details a framework, and a few practical suggestions, for how best to build the capacity of an organization (with a focus on its personnel) to manage an effective grievance redress mechanism (GRM). It includes an explanation of what is meant by the often misunderstood term “capacity,” and how it applies to the tasks associated with making a GRM work well.