Development through Empowerment: Delivering Effective Public Services - A Literature Review

Publication | December 2013

Nine years after the release of the World Development Outlook 2004, the current trends reveal a mixed pattern: some Asian countries have considerably improved their quality of public service delivery; others have fallen back or stagnated.

This paper reviews the channels through which empowerment may improve the efficiency and quality of public service delivery, particularly in developing Asia. Departing from a macro perspective, the author focuses and revisits microeconomic evidence for three broad measures aimed at empowering the poor: empowerment through voice, empowerment through exit, and empowerment through information.


  • Abstract
  • Introduction
  • Big Picture - Changes since 2004
  • Challenges in Public Goods Provision
  • Development through Empowerment - Case Studies
  • Conclusion
  • References