Complaint Receiving Officer's Complaints Registry | Asian Development Bank

Complaint Receiving Officer's Complaints Registry

This registry lists complaints that are related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the CRO are also included in the registry. Registration herein is an administrative step and does not mean that the complaint is eligible for problem solving or compliance review. (Para. 155, 2012 Accountability Mechanism Policy)

The OSPF and the CRP have their separate registries for complaints forwarded to them by the CRO.

Definitions:

  • ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
  • Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
       
No. ADB-assisted Project Forwarded to Salient Dates
Location Name Number Project Data Sheet Overview
38 Georgia Nenskra Hydropower Project (Proposed) 49223-001 https://www.adb.org/projects/49223-001/main  CRP

Received  – 18 November 2017 (initial) and 27 November 2017 (final)

Acknowledged – 22 November 2017 (initial) and 28 November 2017 (final)

Forwarded – 7 December 2017

37 Bangladesh

Third Urban Governance and Infrastructure Improvement (Sector) Project - Additional Financing

39295-038 https://www.adb.org/projects/39295-038/main  SPF

Received  – 13 October 2017 (initial) and 19 October 2017 (final)

Acknowledged – 13 October 2017 (initial) and 20 October 2017 (final)

Forwarded –  25 October 2017 

36 Sri Lanka Clean Energy and Network Efficiency Improvement Project 43576-013 https://www.adb.org/projects/43576-013/main  SPF

Received – 24 August 2017 (initial) and 29 September 2017 (final)

Acknowledged – 25 August 2017 (initial) and 29 September 2017 (final)

Forwarded  – 5 October 2017 

35 Georgia

Batumi Bypass Road Project

50064-001 https://www.adb.org/projects/50064-001/main  SPF

Received – 21 August 2017 

Acknowledged – 22 August 2017 

Forwarded  – 24 August 2017

34 Pakistan

Power Distribution Enhancement Investment Program - Tranche 3

38456-034 https://www.adb.org/projects/38456-034/main  CRP

Received – 31 July 2017 (initial) and 7 August 2017 (final)

Acknowledged –  4 August 2017 (initial) and 7 August 2017 (final)

Forwarded  – 15 August 2017

33 Sri Lanka

Clean Energy and Network Efficiency Improvement Project

43576-013 https://www.adb.org/projects/43576-013/main  SPF

Received – 31 July 2017 (initial) and 4 August 2017 (final)

Acknowledged – 1 August 2017 (initial) and 4 August 2017 (final)

Forwarded  – 16 August 2017  

32 Georgia

Sustainable Urban Transport Investment Program - Tranche 3

42414-043 https://www.adb.org/projects/42414-043/main  SPF

Received – 28 July 2017 (in Georgian) 

Acknowledged – 7 August 2017 

Forwarded  – 14 August 2017  

31 Nepal

Decentralized Rural Infrastructure and Livelihood Project - Additional Financing

38426-023 https://www.adb.org/projects/38426-023/main  SPF

Received – 26 July 2017 (initial) and 5 August 2017 (final)

Acknowledged – 3 August 2017 (initial) and 8 August 2017 (final)

Forwarded  – 22 August 2017

30 Armenia

Sustainable Urban Development Investment Program - Tranche 1

42417-023 https://www.adb.org/projects/42417-023/main  SPF

Received – 21 July 2017 (initial) and 29 August 2017 (final)

Acknowledged – 18 August 2017 (initial, via post) and 1 September 2017 (final)

Forwarded  – 5 September 2017

29 India Rajasthan Renewable Energy Transmission Investment Program - Tranche 2 45224-004 https://www.adb.org/projects/45224-004/main  CRP

Received – 20 June 2017 (initial) and 23 June 2017 (final)

Acknowledged – 21 June 2017 (initial) and 23 June 2017 (final)

Forwarded  – 27 June 2017

28 Georgia Sustainable Urban Transport Investment Program Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main  SPF

Received – 11 June 2017 (initial) and 22 June 2017 (final, in Georgian)

Acknowledged – 13 June 2017 (initial) and 23 June 2017 (final)

Forwarded  – 10 July 2017

27 Sri Lanka Greater Colombo Wastewater Management Project 36173-013 https://www.adb.org/projects/36173-013/main  SPF

Received – 29 March 2017 (initial) and 5 April 2017 (final) 

Acknowledged – 29 March 2017 (initial) and 5 April 2017 (final)

Forwarded  – 19 April 2017

26 Georgia Sustainable Urban Transport Investment Program-Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main  SPF

Received – 13 March 2017 (initial, in Georgian, through the Georgia Resident Mission) and 29 March 2017 (final, in Georgian)

Acknowledged – 17 March 2017 (initial) and 3 April 2017 (final)

Forwarded  – 10 April 2017

25 Sri Lanka Greater Colombo Water and Wastewater Management Improvement Investment Program (Tranche 3) 45148-008 https://www.adb.org/projects/45148-008/main  SPF

Received – 11 March 2017 (initial) and 16 March 2017 (final) 

Acknowledged – 13 March 2017 (initial) and 16 March 2017 (final)

Forwarded  – 24 March 2017

24 Sri Lanka

Green Power Development and Energy Efficiency Investment Program

Green Power Development and Energy Efficiency Investment Program-Tranche 1

47037-003

47037-004

https://www.adb.org/projects/47037-003/main

https://www.adb.org/projects/47037-004/main 

SPF

Received – 12 January 2017 (initial) and 17 January 2017 (final) 

Acknowledged – 13 January 2017 (initial) and 17 January 2017 (final)

Forwarded  – 31 January 2017

23 China, People's Republic of Guangxi Southwestern Cities Development Project 42010-013 https://www.adb.org/projects/42010-013/main  CRP

Received – 27 October 2016 

Acknowledged – 31 October 2016 

Forwarded  – 16 February 2017

22 Georgia Sustainable Urban Transport Investment Program-Tranche 2 42414-033 https://www.adb.org/projects/42414-033/main  SPF

Received – 26 October 2016 (in Georgian)

Acknowledged – 7 November 2016

Forwarded  – 11 November 2016

21 India Uttarakhand State-Road Investment Program-Tranche 3 38255-043 https://www.adb.org/projects/38255-043/main  SPF

Received – 23 October 2016 (initial) and 10 November 2016 (final)

Acknowledged – 25 October 2016 (initial) and 11 November 2016 (final)

Forwarded  – 25 November 2016

20

Georgia

Sustainable Urban Transport Investment Program-Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main  CRP

Received – 20 October 2016 (in Georgian)

Acknowledged – 3 November 2016 

Forwarded  – 10 November 2016

19 Georgia Sustainable Urban Transport Investment Program-Tranche 2 42414-033 https://www.adb.org/projects/42414-033/main  SPF

Received – 20 October 2016 (initial) and 27 October 2016 (final)

Acknowledged – 21 October 2016 (initial) and 27 October 2016 (final)

Forwarded  – 9 November 2016

18 Georgia Sustainable Urban Transport Investment Program-Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main  SPF

Received – 13 May 2016 (initial) and 24 May 2016 (final)

Acknowledged – 16 May 2016 (initial) and 24 May 2016 (final)

Forwarded  – 27 May 2016

17 Samoa

Promoting Economic Use of Customary Land (formerly Facilitating Land Mobilization and Securitization)

Promoting Economic Use of Customary Land, Phase II

Promoting Economic Use of Customary Land, Phase III

Samoa AgriBusiness Support Project

37234-012

41173-012

46512-001

46436-002

https://www.adb.org/projects/37234-012/main

https://www.adb.org/projects/41173-012/main

https://www.adb.org/projects/46512-001/main

https://www.adb.org/projects/46436-002/main

CRP

Received – 13 April 2016 (initial) and 15 April 2016 (final)

Acknowledged – 15 April 2016 (initial and final)

Forwarded  – 20 April 2016

16 Georgia Sustainable Urban Transport Investment Program-Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main  SPF

Received – 12 April 2016 (initial, in Georgian) and 22 April 2016 (final)

Acknowledged – 13 April 2016 (initial) and 22 April 2016 (final)

Forwarded  – 28 April 2016

15 Pakistan Power Distribution Enhancement Investment Program (Tranche 2) 38456-033 https://www.adb.org/projects/38456-033/main  SPF

Received – 21 February 2016 (initial) and 14 March 2016 (final)

Acknowledged – 22 February 2016 (initial) and 15 March 2016 (final)

Forwarded  – 18 March 2016 (A copy of the complaint was also forwarded to OAI.)

14 Georgia Sustainable Urban Transport Investment Program-Tranche 3 42414-043 https://www.adb.org/projects/42414-043/main  CRP

Received – 29 January 2016 (initial, in Georgian) and 4 March 2016 (final)

Acknowledged – 1 February 2016 (initial) and 8 March 2016 (final)

Forwarded  – 14 March 2016

13 Cambodia

GMS Rehabilitation of the Railway in Cambodia Project

Greater Mekong Subregion Rehabilitation of the Railway in Cambodia Project

37269-013

37269-023

https://www.adb.org/projects/37269-013/main

https://www.adb.org/projects/37269-023/main

CRP

Received – 23 August 2015 (initial) and 30 August 2015 (final)

Received – 25 August 2015 (initial) and 1 September 2015 (final)

Forwarded  – 7 September 2015

12 Nepal Melamchi Water Supply Project 31624-023 https://www.adb.org/projects/31624-023/main  SPF

Received – 8 July 2015 (initial) and 13 July 2015 (final)

Acknowledged  – 8 July 2015 (initial) and 13 July 2015 (final)

Forwarded  – 15 July 2015

11 Nepal Decentralized Rural Infrastructure and Livelihood Project-Additional Financing 38426-023 https://www.adb.org/projects/38426-023/main  SPF

Received – 10 November 2014 (initial) and 1 December 2014 (final)

Acknowledged  – 10 November 2014 (initial)

Forwarded  – 2 December 2014

10 Samoa

Promoting Economic Use of Customary Land (formerly Facilitating Land Mobilization and Securitization)

Promoting Economic Use of Customary Land, Phase II

Promoting Economic Use of Customary Land, Phase III

Samoa AgriBusiness Support Project

37234-012

41173-012

46512-001

46436-002

https://www.adb.org/projects/37234-012/main

https://www.adb.org/projects/41173-012/main 

https://www.adb.org/projects/46512-001/main 

https://www.adb.org/projects/46436-002/main 

SPF

Received – 3 September 2014 

Acknowledged  – 3 September 2014

Forwarded  – 9 September 2014 

9 Nepal Secondary Towns Integrated Urban Environmental Improvement Project 36188-023 https://www.adb.org/projects/36188-023/main  SPF

Received – 20 January 2014 (initial) and 6 February 2014

Acknowledged  – 21 January 2014 (initial)

Forwarded  – 18 February 2014 

8 Pakistan Flood Emergency Reconstruction Project 44372-013 https://www.adb.org/projects/44372-013/main  SPF

Received – 21 November 2013 (initial) and 28 November 2013 (final)

Acknowledged  – 21 November 2013 (initial)

Forwarded  – 9 December 2013 

7 India Mundra Ultra Mega Power Project 41946-014 https://www.adb.org/projects/41946-014/main  CRP

Received – 19 September 2013

Acknowledged  – 20 September 2013

Forwarded  – 17 October 2013 

6 Armenia Zvartnots Airport Expansion Project (Phase 2) 43922-014 https://www.adb.org/projects/43922-014/main  SPF

Received – 18 July 2013 (initial) and 30 July 2013 (final)

Acknowledged  – 19 July 2013 (initial)

Forwarded  – 1 August 2013 

5 Kyrgyz Republic CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 3 42399-023 https://www.adb.org/projects/42399-023/main  SPF

Received – 25 June 2013 (initial) and 5 July 2013 (final)

Acknowledged  – 25 June 2013 (initial) and 8 July 2013 (final)

Forwarded  – 11 July 2013 

4 Armenia Zvartnots Airport Expansion Project (Phase 2) 43922-014 https://www.adb.org/projects/43922-014/main  SPF

Received – 6 June 2013 (initial) and 1 July 2013 (final)

Acknowledged  – 10 June 2013 (initial)

Forwarded  – 8 July 2013 

3 Cambodia GMS Rehabilitation of the Railway in Cambodia  37269-013 https://www.adb.org/projects/37269-013/main  SPF

Received – 18 February 2013 (initial) and 20 March 2013 (final)

Acknowledged  – 25 February 2013 (initial)

Forwarded  – 26 March 2013 

2 Cambodia GMS Rehabilitation of the Railway in Cambodia  37269-013 https://www.adb.org/projects/37269-013/main  SPF

Received – 10 January 2013 (initial) and 15 February 2013 (final)

Acknowledged  – 18 January 2013 (initial)

Forwarded  – 25 February 2013 

1 India Kerala Sustainable Urban Development (formerly Urban Infrastructure Development and Environment II) 32300-013 https://www.adb.org/projects/32300-013/main  SPF

Received – 14 August 2012 (initial) and 26 August 2012 (final)

Acknowledged  – 14 August 2012 (initial)

Forwarded  – 4 September 2012 

Terms:

ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department   
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity

OD = Operations Department
OCRP = Office of the Compliance Review Panel
OSFMD = Operations Services and Financial Management Department
OSPF = Office of the Special Project Facilitator
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator