We listen to people and communities affected by ADB-assisted projects

Development effectiveness requires high standards of accountability, transparency, openness, and public participation. As an international development agency dedicated to eliminating poverty in Asia and the Pacific, ADB constantly strives to enhance all of these aspects of its operations.

Overview

The Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance of ADB's operational policies and procedures. It consists of two separate but complementary functions: problem solving function and compliance review function.

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How to File a Complaint

Complaints must be in writing and addressed to Complaints Receiving Officer (CRO).

PROBLEM SOLVING FUNCTION

The problem solving function aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem solving.

Filing a Complaint
Complaints Registry by Year
Complaints Registry by Region
Office of the Special Project Facilitator
FAQs

COMPLIANCE REVIEW FUNCTION

People who are directly, materially and adversely affected by an ADB-assisted project during formulation, processing, or implementation can file a request for compliance review to the independent Compliance Review Panel which investigate compliance with ADB's operational policies and procedures.

Compliance Review Panel
Filing a Complaint for Compliance Review
Sample Complaint Letters
Registry of Complaints
Office of the Compliance Review Function
Brochures
Newsletter

ADB Accountability Mechanism: Annual Report 2012

The new Accountability Mechanism became effective after a full-scale review of the 2003 version, which resulted in clearer and closer collaboration between the problem solving and compliance review functions.