Accountability Mechanism

In the Spotlight

  • Building Skills and Capacity: Accountability Mechanism Annual Report 2015

    ADB Accountability Mechanism activities in 2015 focused on building skills and capacity within ADB, and among implementing agencies and other stakeholders through training and knowledge-sharing programs.

  • Problem Solving: Guidebook for ADB-Assisted Projects

    Project managers often face problems with projects. The guidebook is a reference document structured using a problem solving approach and supplemented with tools and techniques that can be used to effectively implement a problem solving process.

  • We listen to people and communities affected by ADB-assisted projects

    Development effectiveness requires high standards of accountability, transparency, openness, and public participation. As an international development agency dedicated to eliminating poverty in Asia and the Pacific, ADB constantly strives to enhance all of these aspects of its operations.

    Find out how project-affected people can file a complaint.

  • ADB's Accountability Mechanism video

    The video captures the essence of ADB’s accountability to project affected persons, and the experiences and lessons learned in the 10 years of its operations. It highlights the importance of stakeholder engagement; and trust and partnership building for better projects.

ADB's Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance with ADB's operational policies and procedures. It consists of two separate but complementary functions: problem solving function and compliance review function.

The objective of the Accountability Mechanism Policy 2012 is to be accountable to people for ADB-assisted projects as a last resort mechanism. Our policy and information are available in several local languages for easier access by project-affected people. We would appreciate the NGO/CSO community's carrying forward the message of ADB's Accountability Mechanism as widely as possible to people in developing countries.

Read more

Problem Solving Function

The problem solving function aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem solving.

Compliance Review Function

People who are directly, materially and adversely affected by an ADB-assisted project during formulation, processing, or implementation can file a request for compliance review to the independent Compliance Review Panel which investigate compliance with ADB's operational policies and procedures.

Filing a Complaint

The complaint must be addressed to the Complaint Receiving Officer (CRO).

For information on the 2012 Accountability Mechanism (AM) Policy, please refer to the following materials, which are available in various languages:


Follow us on