Complaints Registry by Region

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Central and West Asia

Summary of SPF Complaints
No. Complaint
(Name of Project)
Issues of Complaint Salient Dates
6/2013 PAK: Emergency Reconstruction Project
  • Quality of reconstruction works
  • Complaint received, 9 December 2013
  • Complaint acknowledged and registered, 9 December 2013
  • Eligibility determined (not eligible, 30 December 2013)
5/2013 ARM: Zvartnots Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 1 August 2013
  • Complaint registered, 6 August 2013
  • Eligibility determined (not eligible, Operations Department is addressing concerns), 7 August 2013
4/2013 KGZ: Loan 2755 (SF): CAREC Corridor 1 (Bishkek-Torugart Road) Project 3
  • Environment
  • Information Sharing
  • Complaint received, 11 July 2013
  • Complaint acknowledged and registered, 12 July 2013
  • Eligibility determined (not eligible, Operations Department’s efforts are  underway to implement OSPF's recommendations), 30 July  2013
3/2013 ARM: Zvartnots  Airport Expansion Project (Phase 2)
  • Resettlement
  • Consultation
  • Information
  • Complaint received, 4 July 2013
  • Complaint acknowledged and registered, 5 July 2013
  • Eligibility determined (not eligible, Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 23 July 2013
7/2011 KAZ: CAREC Transport Corridor I Investment Program
  • Environment
  • Complaint received, 20 December 2011
  • Complaint acknowledged and registered, 21 December 2011
  • Eligibility Determined (not eligible, complainants have yet to address the problem with the concerned operations department), 4 January 2012
4/2011 PAK: Proposed MFF National Trade Corridor Highway Investment Program - Hasanabdal-Havelian Section (Project 2)
  • Road alignment
  • Land acquisition
  • Complaint received, 6 October 2011
  • Complaint acknowledged and registered, 11 October 2011
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 28 October 2011
7/2010 GEO: Sustainable Urban Transport Investment Program
  • Information
  • Compensation
  • Complaint received, 27 October 2010
  • Complaint acknowledged and registered, 5 November 2010
  • Eligibility determined, (not eligible, complainants have yet to address the problem with the concerned operations department), 19 November 2010
6/2010 KGZ: Southern Agriculture Area Development Project
  • Information
  • Consultation/Participation
  • Complaint received, 28 September 2010
  • Complaint acknowledged and registered, 5 October 2010
  • Eligibility determined (not eligible; there was no direct harm, as the project was not implemented), 21 October 2010
5/2010 KGZ: Technical Assistance: Regional Economic Integration in Central Asia – Stocktaking and Experience Sharing
  • Termination of Contract
  • Complaint received, 27 September 2010
  • Complaint acknowledged and registered, 29 September 2010
  • Eligibility determined (not eligible; procurement related matters are not eligible for complaints), 29 September 2010
4/2010 KGZ: CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 2
  • Compensation
2/2010 TAJ: Education Sector Reform Project
  • Information
  • Consultation
  • School Reconstruction
  • Complaint received, 5 August 2010
  • Complaint acknowledged and registered, 6 August 2010
  • Eligibility determined (eligible), 1 September 2010
  • Review and Assessment Report (not public), 27 October 2010
  • Final Report, 26 October 2011
1/2010 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Bus Stop
  • Underpass for agricultural machinery
  • Complaint received, 4 June 2010
  • Complaint acknowledged and registered, 14 June 2010
  • Eligibility determined (not eligible, complainants have yet to address the problem with concerned operations department), 26 July 2010
12/2009 Kazakhstan: CAREC Transport Corridor I Investment Program
  • Information
  • Participation
  • Cattle passes
  • Underpass for agricultural machinery
10/2009 Azerbaijan: Multitranche Financing Facility Road Network Development Program
  • Information
  • Resettlement
  • Complaint received, 3 September 2009
  • Complaint acknowledged and registered, 4 September 2009
  • Eligibility determined (not eligible, complainants have yet to address the problem with the concerned operations department), 30 October 2009
9/2009 Azerbaijan: East-West Highway Improvement Project
  • Consultation
  • Information
  • Resettlement
  • Complaint received, 2 September 2009
  • Complaint acknowledged and registered, 3 September 2009
  • Eligibility determined (not eligible, complainants will not be directly affected by the ADB-assisted project and complaint has not yet been raised with the concerned operations department), 30 October 2009
8/2009 Pakistan: Rawalpindi Environmental Improvement Project (Water Supply Component)
  • Loan Suspension
  • Complaint received, 13 August 2009
  • Complaint acknowledged and registered, 13 August 2009
  • Eligibility determined (not eligible; complainants are not materially and adversely affected by the project), 25 August 2009
7/2009 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Land Acquisition
  • Complaint received, 01 July 2009
  • Complaint acknowledged and registered, 01 July 2009
  • Eligibility determined (not eligible; complainants have yet to address problem to the Operations Department), 11 July 2009
6/2009 Pakistan: Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component)
  • Land Acquisition
  • Compensation
  • Complaint received, 28 May 2009
  • Complaint acknowledged, 1 June 2009
  • Complaint registered, 4 June 2009
  • Eligibility determined (eligible), 18 June 2009
  • Review and Assessment Report, 24 July 2009
  • Final Report, 2 November 2010
5/2009 Pakistan: National Trade Corridor Highway Investment Program
  • Compensation
  • Complaint received, 24 April 2009
  • Complaint acknowledged and registered, 30 April 2009
  • Eligibility determined (not eligible; Operations Department's efforts to address concerns are underway. OSPF's involvement would not be useful at this time), 26 May 2009
4/2009 Pakistan: North-West Frontier Province Road Development Sector and Subregional Connectivity
  • Compensation
  • Complaint received, 9 April 2009
  • Complaint acknowledged, 13 April 2009
  • Complaint registered, 30 April 2009
  • Eligibility determined (not eligible; complainants never addressed problem to Operations Department), 30 April 2009
3/2009 Pakistan: Southern Punjab Basic Urban Services Project
  • Resettlement
  • Environment
  • Complaint received, 27 February 2009
  • Complaint acknowledged, 18 March 2009
  • Complaint registered, 30 April 2009
  • Eligibility determined (eligible), 25 May 2009
  • Review and Assessment Report (RAR), 2 July 2009
4/2006 Pakistan: National Highway Development Sector Investment Program
  • Land acquisition and compensation
  • Resettlement
  • Information
  • Complaint received, 9 September 2006
  • Complaint acknowledged, 12 September 2006
  • Translation, establishing contact and fielding a pre-eligibility inquiry, October-December 2006
  • Read the Pre-Eligibility Screening Report, 31 December 2006
  • Complaint registered, 10 January 2007
  • Eligibility determined (eligible), 29 January 2007
  • Review and Assessment report (RAR), 12 March 2007
  • Agreed Course of Action, 17 May 2007
  • Monitoring Report, June 2008
  • Monitoring Report, June 2009
  • SPF's Final Report, 19 March 2010
1/2006 Pakistan: Chasma Right Bank Irrigation Project-Stage III
  • Distributary link
  • Flooding
  • Complaint received, 14 December 2005
  • Complaint acknowledged and registered, 15 December 2005
  • SPF initiatives in establishing contact with complainants, translations, and fielding a pre-eligibility inquiry, January-August 2006.
  • Read the Pre-Eligibility Screening Report, 31 August 2006.
  • Eligibility determined (not eligible; issues initially raised with SPF have been addressed by government. Operations Department followed-up on new issues.), 05 December 2006