Ineligible Complaints Closure Reports

This page lists closure reports submitted by the operations department (OD) at the end of the process of addressing complaints that were declared ineligible by the OSPF or CRP on the ground that complainants have not made prior good faith efforts to address the problem to the OD.

The OD concerned produces a closure report at the end of the process of addressing complaints declared ineligible by OSPF or CRP.

Closure reports summarize the complaint, issues, actions taken to address the problems, decisions or agreements by parties concerned, results and lessons.

Complaints are declared ineligible by OSPF or CRP if complainants have yet to address their problem to the OD.