Accountability, transparency, openness, and public consultation are critical elements for success in any development initiative. As an international development agency dedicated to eliminating poverty in Asia and the Pacific, ADB constantly strives to enhance all of these aspects of its operations.
This report outlines the activities of the Office of the Special Project Facilitator in 2012, the introduction of the new Accountability Mechanism policy that is expected to lead to quicker resolution of project-related complaints.
The Problem-Solving Primer describes how the Office of the Special Project Facilitator works, how you can avail of their services, and the step-by-step method the department uses to guide people through the complaint-handling process. The Primer provides you and your representative, civil society organizations, ADB staff, government agencies, and the private sector with an understanding of what OSPF problem solving means in practical terms. Stories from cases illustrate the kinds of complaints received, and the ways they work with everyone involved to find a solution to the problem.