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Network of Asian River Basin Organizations
NARBO's Performance Benchmarking Program

Performance benchmarking—a systematic exercise that ensures an organization’s development—is at the top of NARBO’s list of priorities for its member organizations. NARBO launched its Performance Benchmarking System with Peer Review Process at the 2 nd Southeast Asia Water Forum in 2005.

 
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BACKGROUND

Benchmarking is a process that compares organizations’relevant and achievable internal or external norms and standards. Itsoverall aim is to improve an organization’s performance as measured against its mission and objectives, and by comparing one organization withsimilar organizations, or organizations performing similar functions or processes.

With the relatively rapid adoption of River Basin Organizations (RBOs) as the key institutional element supporting the adoption and implementation of integrated water resources management (IWRM) in Asian river basins, there is a demand for systematic methods for identification of best practices in basin management.

NARBO supports the expansion of RBO and IWRM principles in the region. The Framework for NARBO Action Plan (2004-2005) identifies Performance Benchmarking as one of the priority activities for the network.

 

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OBJECTIVES
  • Develop guidelines for benchmarking performance of RBOs
  • Develop a web-enabled multi-lingual database that will provide a common platform for exchange of data and performance assessments

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CONCEPTUAL FRAMEWORK FOR A RBO PERFORMANCE BENCHMARKING SYSTEM

Benchmarking is primarily about change - people that embark on benchmarking have identified a need to improve one or more aspects of their organizations' performance.

RBOs have distinct characteristics that distinguish them from all others. However, there are sufficient similarities in the physical basin characteristics and the operational responsibilities of the RBOs to make comparison of performance a useful methodology to identify best practices and to promote sharing of experiences.

In developing guidelines and an operational system for performance benchmarking, the following assumptions are proposed:

Classification of RBOs

RBOs being compared must have similar characteristics. They may be classified in terms of:

  • National characteristics - demographics, socio-economic status, governance structure
  • Basin characteristics - size, resource endowment, land use, development stage
  • RBO characteristics - age, objectives, membership

Definition of Performance Indicators

Since RBOs are responsible for a broad range of activities, it is possible to define many potential measures of performance. However, it is practical to test a limited set of indicators initially, and then expand the indicators being studied over time.

The initial set of performance indicators can focus on the seven areas of RBO operations:

  • Resources management - data collection and management, responses to drought and flood, responses to climate changes, etc
  • Stakeholder involvement - gender inclusiveness, NGO involvement, complaints
  • Environmental performance-environmental statistics, water quality, environmental flow maintenance, etc
  • Service performance - complaint by sector
  • Internal RBO management - staffing levels and satisfaction, budget, staff training, etc
  • International cooperation in shared basins - treaty existence and compliance, data exchange and cooperation
  • Millennium development goals - progress toward achieving key water related goals

A workshop to identify key indicators for testing and development was held in October 2004.

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RELATED DOCUMENTS

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CONTACTS

Wouter Lincklaen Arriens
Lead Professional (Water Resources Management), ADB
E-Mail: water@adb.org

Worapot Manupipatpong
Director, Capacity Building and Training, ADBI
Email: wmanupipatpong@adbi.org

Kenji Someya
Director, International Affairs Division, Japan Water Agency
E-Mail: Kenji_Someya@water.go.jp