Water

Water Operators Partnership Program
Continuous Improvement and Benchmarking

The Water Operators Partnership (WOPs) program works to enable water utilities to improve service coverage and delivery, financial sustainability, and other aspects of their performance. One of the WOPs program’s strategies is continuous improvement and benchmarking.

MORE ABOUT WOP Main Page Formation of Water Utilities Networks Continuous Improvement and Benchmarking Twinning of Water Utilities Training Workshops

CIB Work Flow

Continuous Improvement and Benchmarking (CIB) involves collecting, analyzing, and comparing key performance data of water and sanitation utilities and, on the basis of analysis, developing a strategy and work program to improve specific aspects of a utility’s performance.

This program seeks to help utilities establish internal processes and build skilled teams to collect, analyze, and measure their services and then compare their performance and service practices against those of other utilities. This yields sufficient insights to enable the utility teams to identify improvement opportunities, craft change proposals, and then drive their implementation to achieve better results.

Simply put, the change processes and skills to achieve change is the continuous improvement part, while benchmarking provides comparative information that can be used to craft change proposals.

To date, CIB workshops have been conducted for each of the water utilities networks, designed to build staff capacity for the process and provide guidance on institutionalizing CIB in the organization. About a hundred utility personnel attended these sessions. Member utilities have also agreed to participate in the WOPs’ CIB program—SAWUN: 21 utilities, SEAWUN: 17 utilities, and CASCWUA: 11 utilities.

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Robert Hood
Lead Facilitator, ADB
E-mail: rhood@adb.org

Cherry Ann Santos
Associate Facilitator, ADB
Email:casantos@adb.org