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Viet Nam and ADB

ADB's country partnership strategy for Viet Nam is based on promoting job creation and competitiveness, increasing the inclusiveness of infrastructure and service delivery, and improving environmental sustainability and climate resilience.

Viet Nam: Project Results View all project results in Viet Nam

Project Result / Case Study

Viet Nam: A Dream Fulfilled in the Remote Mountains

A partnership between Viet Nam and ADB is helping the country’s poorest children get into school and stay until graduation.

Project Result / Case Study

Vietnam Investments (VI) Fund III

ADB will provide an equity investment of up to $20 million in VI (Vietnam Investments) Fund III, L.P. to make equity and equity-linked investments in middle-market companies and small and medium-sized enterprises primarily in Viet Nam.

Project Result / Case Study

Expanding Access to Affordable Electricity in Cambodia

New transmission lines light up towns as cross-border energy cooperation links Cambodia and Viet Nam grids.

How to address project concerns

ADB’s operations in Viet Nam require high standards of accountability, transparency, openness, and public participation. Members of the public affected by any ADB-assisted project may address their concerns if the project is causing or likely to cause harm.

The information on this page will guide you through the ADB complaints arrangements, as well as the requirements for complaints handling.

Who can file?

  • Person or persons from a community directly affected by an ADB project
  • A local representative (civil society organization) of the affected people. If a complaint is made through a representative, the following are required:
  1. name, designation, address, and contact information of the representative organization. Organization must be legally recognized;
  2. names of the project-affected persons on whose behalf the complaint is made; and
  3. signed evidence of authority to represent them.

Where to file?

1. Project-level

Project-affected persons are encouraged to first address the issue with available grievance mechanisms at the project level. Please contact the project owner, or the ADB project officer for more information at https://www.adb.org/projects/country/vie.

2. Resident Mission

If the complaint is not resolved at the project-level, submit a signed complaint by mail, fax, or e-mail to ADB-Viet Nam Resident Mission (VRM).

ADB-Viet Nam Resident Mission (VRM)
3rd Floor, Cornerstone Building, 16 Phan Chu Trinh Street, Hoan Kiem District, Ha Noi, Viet Nam
  Tel +844 39331374
  Fax +844 39331373

Making a complaint in person is only by appointment. Please call:

Dang HUU CU (Mr)
  Tel +844 39331374 ext. 145

Process for complaints handling

  1. Receiving and acknowledging the complaint
  2. Forwarding the complaint to the project grievance redress mechanism, project owner and/or project team
  3. Monitoring the complaint resolution to ensure compliance with the project grievance redress mechanism