2018 Learning Report on Implementation of the Accountability Mechanism Policy
ADB’s 2012 Accountability Mechanism Policy mandates a triennial analysis of lessons learned, with a focus on the management of complaints elevated to this “last resort” mechanism. This report attempts to put into perspective the number, nature, and management of complaints from project-affected people as dealt with by project-level grievance redress mechanisms (GRMs) and by operational departments. It finds that most complaints are effectively addressed by GRMs and that the number of projects with complaints reaching the Accountability Mechanism is a small fraction of ADB’s active portfolio. The recommendations are aimed at improving the future implementation of the policy.
- Executive Summary
- ADB’s Network of Accountability
- Overview of Complaints Reaching the Accountability Mechanism
- Evolution of Complaint Tracking
- Improving Complaint Management at the Project Level: Perspectives of Key Stakeholders
- How Does ADB Compare with Other International Financial Institutions?
- Complaints Experience of Other International Financial Institutions
- Looking Forward