Business Guide | June 2018
Bidding-related complaints brought to the attention of the borrower or ADB must be addressed objectively and in a timely manner, with transparency and fairness.
Through this guidance note, ADB addresses, for the first time, the submission and handling of bidding-related complaints in a comprehensive manner. The note provides direction and procedures on submitting and handling complaints under a procurement process subject to ADB regulations.
Bidding-related complaints can arise prior to the submission of bids, after bid submission but prior to contract award, and/or after contract award. Complaints brought to the attention of the borrower or ADB must be submitted in writing and must be addressed objectively and in a timely manner, with transparency and fairness. An effective complaints handling mechanism provides a check on arbitrary decision making and encourages competition.
Video: What are Bidding-Related Complaints?
- Definitions and Common Terms
- Procedure for Handling Complaints
- Roles and Responsibilities