A Guide to the Consultation Phase of the ADB Accountability Mechanism

Institutional Document | December 2003

This brochure has been designed as a simple guide to the consultation phase of ADB's accountability mechanism.

On 29 May 2003, ADB approved a new mechanism to enhance its accountability in development assistance. The Accountability Mechanism (the Mechanism), which is also part of ADB's continued efforts to improve its development effectiveness, replaced the Inspection Function that was established in December 1995.

The Mechanism is wider in scope than the Inspection Function and is aimed at simplifying the process by which people who may be materially and adversely affected by ADB-assisted projects can seek to resolve their problems. Whereas the Inspection Function applied only to public sector loan projects, the Mechanism will apply to both public and private sector loan projects. It will also allow for consensus-based problem solving.

This brochure has been designed as a simple guide to the Consultation Phase of the Mechanism; it is not a complete description of it. More detailed information may be obtained by contacting ADB at the addresses provided in this brochure.


  • What is the Accountability Mechanism?
  • Who Can File a Complaint?
  • What Matters Are Not Eligible for Complaints?
  • Language
  • How to File a Complaint
  • Format
  • Steps in the Consultation Process
  • Remedial Action
  • Monitoring
  • Reporting
  • General
  • Compliance Review Panel
  • Appendixes

Additional Details

  • ADB administration and governance
  • ADB accountability mechanism

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