The OSPF Consultation Primer: Procedures for Complaint Handling (Hindi translation)

Institutional Document | मार्च 2009

This primer provides an overview of the procedures involved in handling complaints from affected groups.


  • Introduction
  • Steps 1 and 2: Receipt, Registration, and Acknowledgement of Complaints
  • Step 3: Determination of the Eligibility of a Complaint
  • Step 4: Review and Assessment of a Complaint
  • Steps 5 and 6: Complainants' Decision to Carry on with the Consultation Process, and Complainants' and ADB Operations Department's Comments on Findings
  • Step 7: Implementation of a Course of Action
  • Step 8: Termination of the Consultation Process

Additional Details

  • ADB administration and governance
  • ADB accountability mechanism
  • Social development and protection

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