This video explains Bidding Related Complaints, when they can occur in the procurement cycle, and why it is important for borrowers to address them in a timely manner.
What are bidding-related complaints?
Bidding-related complaints generally result from possible discrepancies in how the borrower’s executing agency conducts procurement for ADB-funded projects.
These are normally registered by interested bidders, to ADB or the borrower, and may arise prior to or after bids are submitted, or after a contract is awarded.
How a complaint is handled depends on which stage of the bidding process it relates to and the possible discrepancy registered in the complaint.
Why is it important to address bidding-related complaints?
If handled poorly by the borrower, complaints can be time-consuming and thus delay the procurement process and consequently, project implementation.
A well-managed system for handling complaints allows the borrower and ADB to avoid using resources beyond what is necessary to address the issue.
What guides ADB’s approach to dealing with bidding-related complaints?
Complaints brought to the attention of the borrower or ADB should be clearly specified so they can be addressed objectively and in a timely manner, in line with ADB’s core procurement principles of Transparency and Fairness.
ADB’s guidance note contains clear procedures on how bidding-related complaints are submitted and how they can be handled properly by the borrower.