Water and other urban infrastructure and services / Urban policy, institutional and capacity development

The expected impact of the TA project is improved water supply for households, businesses and institutions in Dili city. The expected outcome is improved performance of the National Directorate of Water Supply and Sanitation (DNAS) in managing and operating its Dili city water supply services. The TA project will have a primary focus on improving demand management, including non-revenue water (NRW) reduction, and will be delivered around two components: Component 1: Improving demand management and reducing NRW; and Component 2: Improving business planning, management and reporting.

The TA is expected to be implemented over 30 months commencing in 2007, and will be associated with the Dili Urban Water and Sanitation (investment) project. The TA consultants will help the Ministry of Natural Resources, Mineral and Energy Policy and DNAS management (i) confirm staffing and systems requirements for Dili water operations, (ii) recruit, assimilate, and manage additional staff and contract staff, (iii) design capacity development programs, and (iv) deliver on-the-job and in-house training. TA consultants will be experienced water utility executive and technical managers and will provide management support throughout.

Expected TA outputs are:

(i) Demand Management Task Force and leak detection teams are established and operating effectively as part of DNAS ongoing Dili city WS operations;

(ii) Management, HR and reporting skills and systems are upgraded and integrated with Dili city WS operations;

(iii) Technical staff apply newly acquired skills to update and maintain new network model and drawing record systems;

(iv) Support Services staff apply newly acquired meter management skills and systems;

(v) Customer Services staff apply newly developed customer management, billing and collection skills, systems and policies;

(vi) Technical staff apply newly acquired skills in distribution planning and management.

Demand management task force and leak detection teams are established and operating effectively as part of DNSAS ongoing Dili city water supply operations.

Management, HR and reporting skills, and systems are upgraded and integrated with Dili city water supply operation.

Technical staff apply newly acquired skills to update and maintain new network model and drawing record systems.

Support Services Section staff apply newly acquired meter management skills and systems.

Customer Services Section staff apply newly developed customer management, billing and collection skills, systems and policies.

Technical staff apply newly acquired skills in distribution planning and management.

International Consulting Firm.

International Consultants (50 person-months):

1. Water utility management specialist (will be the team leader)

2. Systems accounting specialist

3. Water utility technician (meter management)

4. Water utility drafter (drawing office systems)

5. Network modeling engineer