Regional: Asian Development Bank Client Perceptions Survey
ADB will develop and conduct a client perception survey primarily to measure client satisfaction with the use of ADB's knowledge products, and three tracking indicators measuring client satisfaction with ADB's development effectiveness, ADB's responsiveness, and ADB's collaboration with development partners. These are indicators in the Strategy 2030-aligned ADB Corporate Results Framework (CRF), 2019-2024.
The client survey results will be used to: (i) monitor and report on indicators in ADB's CRF (results reported in ADB Development Effectiveness Review 2020 (to be published in 2021); and (ii) inform ADB management about client's perceptions on other specific areas of interest.
Project Details
-
Project Officer
Wu, Guoliang
Strategy and Policy Department
Request for information -
Country/Economy
Regional -
Sector
- Public sector management
| Project Name | Asian Development Bank Client Perceptions Survey | ||||
| Project Number | 54266-001 | ||||
| Country / Economy | Regional |
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| Project Status | Closed | ||||
| Project Type / Modality of Assistance | Technical Assistance |
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| Source of Funding / Amount |
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| Strategic Agendas | Environmentally sustainable growth Inclusive economic growth Regional integration |
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| Drivers of Change | Gender Equity and Mainstreaming Governance and capacity development Knowledge solutions Partnerships Private sector development |
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| Sector / Subsector | Public sector management / Public administration - Public expenditure and fiscal management |
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| Gender Equity and Mainstreaming | Effective gender mainstreaming | ||||
| Description | ADB will develop and conduct a client perception survey primarily to measure client satisfaction with the use of ADB's knowledge products, and three tracking indicators measuring client satisfaction with ADB's development effectiveness, ADB's responsiveness, and ADB's collaboration with development partners. These are indicators in the Strategy 2030-aligned ADB Corporate Results Framework (CRF), 2019-2024. The client survey results will be used to: (i) monitor and report on indicators in ADB's CRF (results reported in ADB Development Effectiveness Review 2020 (to be published in 2021); and (ii) inform ADB management about client's perceptions on other specific areas of interest. |
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| Project Rationale and Linkage to Country/Regional Strategy | To keep a pulse on the needs of ADB's sovereign and nonsovereign DMC clients and understand whether ADB is meeting these needs, it necessitates ADB to employ a suite of outreach and communication approaches. As part of this suite, a client perceptions survey will be essential. The survey is necessary in order to collect data for the new CRF indicators. It also presents an opportunity to obtain information not captured via other existing forms of client outreach (i.e., PPFD's post-disbursement survey, and SDCC's knowledge products/services-focused survey). | ||||
| Impact | ADB better meets the varying needs of its diverse client base. | ||||
| Project Outcome | |
|---|---|
| Description of Outcome | ADB's responsiveness to the varying needs of its diverse client base increased. |
| Progress Toward Outcome | |
| Implementation Progress | |
| Description of Project Outputs | ADB client perceptions survey tools and administration method established ADB client perceptions survey tools and administration method established |
| Status of Implementation Progress (Outputs, Activities, and Issues) | |
| Geographical Location | Regional |
| Summary of Environmental and Social Aspects | |
|---|---|
| Environmental Aspects | |
| Involuntary Resettlement | |
| Indigenous Peoples | |
| Stakeholder Communication, Participation, and Consultation | |
| During Project Design | |
| During Project Implementation | |
| Responsible ADB Officer | Wu, Guoliang |
| Responsible ADB Department | Strategy and Policy Department |
| Responsible ADB Division | SPRA |
| Executing Agencies |
Asian Development Bank 6 ADB Avenue, Mandaluyong City 1550, Philippines |
| Timetable | |
|---|---|
| Concept Clearance | - |
| Fact Finding | 19 May 2020 to 19 May 2020 |
| MRM | - |
| Approval | 17 Jun 2020 |
| Last Review Mission | - |
| Last PDS Update | 19 Jun 2020 |
TA 9991-REG
| Milestones | |||||
|---|---|---|---|---|---|
| Approval | Signing Date | Effectivity Date | Closing | ||
| Original | Revised | Actual | |||
| 17 Jun 2020 | - | 17 Jun 2020 | 31 May 2021 | 30 Nov 2021 | 02 Dec 2021 |
| Financing Plan/TA Utilization | Cumulative Disbursements | |||||||
|---|---|---|---|---|---|---|---|---|
| ADB | Cofinancing | Counterpart | Total | Date | Amount | |||
| Gov | Beneficiaries | Project Sponsor | Others | |||||
| 200,000.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 200,000.00 | 17 Jun 2022 | 157,049.90 |
Project Data Sheets (PDS) contain summary information on the project or program. Because the PDS is a work in progress, some information may not be included in its initial version but will be added as it becomes available. Information about proposed projects is tentative and indicative.
The Access to Information Policy (AIP) recognizes that transparency and accountability are essential to development effectiveness. It establishes the disclosure requirements for documents and information ADB produces or requires to be produced.
The Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance of ADB's operational policies and procedures.
In preparing any country program or strategy, financing any project, or by making any designation of, or reference to, a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.
| Title | Document Type | Document Date |
|---|---|---|
| Asian Development Bank Client Perceptions Survey: Technical Assistance Completion Report | TA Completion Reports | Apr 2022 |
Safeguard Documents See also: Safeguards
Safeguard documents provided at the time of project/facility approval may also be found in the list of linked documents provided with the Report and Recommendation of the President.
None currently available.
Evaluation Documents See also: Independent Evaluation
None currently available.
Related Publications
| Title | Document Type | Document Date |
|---|---|---|
| ADB Client Perceptions Survey 2020: Multinational Survey of Stakeholders | Reports | Oct 2021 |
The Access to Information Policy (AIP) establishes the disclosure requirements for documents and information ADB produces or requires to be produced in its operations to facilitate stakeholder participation in ADB's decision-making. For more information, refer to the Safeguard Policy Statement, Operations Manual F1, and Operations Manual L3.
Requests for information may also be directed to the InfoUnit.
Tenders
| Tender Title | Type | Status | Posting Date | Deadline |
|---|---|---|---|---|
| ADB Client Perception Survey (Research Firm) | Firm - Consulting | Closed | 23 Jul 2020 | 13 Aug 2020 |
Contracts Awarded
| Contract Title | Approval Number | Contract Date | Contractor | Address | Executing Agency | Total Contract Amount (US$) | Contract Amount Financed by ADB (US$) |
|---|---|---|---|---|---|---|
| Policy and Advisory | Technical Assistance 9991 | 05 Nov 2020 | GlobeScan Incorporated(CANADA) | 145 Front St. E., Suite 208 Toronto, Ontario M5A 1E3 Canada | Asian Development Bank | 136,021.00 | — |
Procurement Plan
None currently available.