Regional: Asian Development Bank Client Perceptions Survey

Sovereign Project | 54266-001

ADB will develop and conduct a client perception survey primarily to measure client satisfaction with the use of ADB's knowledge products, and three tracking indicators measuring client satisfaction with ADB's development effectiveness, ADB's responsiveness, and ADB's collaboration with development partners. These are indicators in the Strategy 2030-aligned ADB Corporate Results Framework (CRF), 2019-2024.

The client survey results will be used to: (i) monitor and report on indicators in ADB's CRF (results reported in ADB Development Effectiveness Review 2020 (to be published in 2021); and (ii) inform ADB management about client's perceptions on other specific areas of interest.

Project Details

  • Project Officer
    Wu, Guoliang
    Strategy and Policy Department
    Request for information
  • Country/Economy
    Regional
  • Sector
    • Public sector management
Project Name Asian Development Bank Client Perceptions Survey
Project Number 54266-001
Country / Economy Regional
Project Status Closed
Project Type / Modality of Assistance Technical Assistance
Source of Funding / Amount
TA 9991-REG: Asian Development Bank Client Perceptions Survey
Technical Assistance Special Fund US$ 200,000.00
Strategic Agendas Environmentally sustainable growth
Inclusive economic growth
Regional integration
Drivers of Change Gender Equity and Mainstreaming
Governance and capacity development
Knowledge solutions
Partnerships
Private sector development
Sector / Subsector

Public sector management / Public administration - Public expenditure and fiscal management

Gender Equity and Mainstreaming Effective gender mainstreaming
Description

ADB will develop and conduct a client perception survey primarily to measure client satisfaction with the use of ADB's knowledge products, and three tracking indicators measuring client satisfaction with ADB's development effectiveness, ADB's responsiveness, and ADB's collaboration with development partners. These are indicators in the Strategy 2030-aligned ADB Corporate Results Framework (CRF), 2019-2024.

The client survey results will be used to: (i) monitor and report on indicators in ADB's CRF (results reported in ADB Development Effectiveness Review 2020 (to be published in 2021); and (ii) inform ADB management about client's perceptions on other specific areas of interest.

Project Rationale and Linkage to Country/Regional Strategy To keep a pulse on the needs of ADB's sovereign and nonsovereign DMC clients and understand whether ADB is meeting these needs, it necessitates ADB to employ a suite of outreach and communication approaches. As part of this suite, a client perceptions survey will be essential. The survey is necessary in order to collect data for the new CRF indicators. It also presents an opportunity to obtain information not captured via other existing forms of client outreach (i.e., PPFD's post-disbursement survey, and SDCC's knowledge products/services-focused survey).
Impact ADB better meets the varying needs of its diverse client base.
Project Outcome
Description of Outcome ADB's responsiveness to the varying needs of its diverse client base increased.
Progress Toward Outcome
Implementation Progress
Description of Project Outputs

ADB client perceptions survey tools and administration method established

ADB client perceptions survey tools and administration method established

Status of Implementation Progress (Outputs, Activities, and Issues)
Geographical Location Regional
Summary of Environmental and Social Aspects
Environmental Aspects
Involuntary Resettlement
Indigenous Peoples
Stakeholder Communication, Participation, and Consultation
During Project Design
During Project Implementation
Responsible ADB Officer Wu, Guoliang
Responsible ADB Department Strategy and Policy Department
Responsible ADB Division SPRA
Executing Agencies
Asian Development Bank
6 ADB Avenue,
Mandaluyong City 1550, Philippines
Timetable
Concept Clearance -
Fact Finding 19 May 2020 to 19 May 2020
MRM -
Approval 17 Jun 2020
Last Review Mission -
Last PDS Update 19 Jun 2020

TA 9991-REG

Milestones
Approval Signing Date Effectivity Date Closing
Original Revised Actual
17 Jun 2020 - 17 Jun 2020 31 May 2021 30 Nov 2021 02 Dec 2021
Financing Plan/TA Utilization Cumulative Disbursements
ADB Cofinancing Counterpart Total Date Amount
Gov Beneficiaries Project Sponsor Others
200,000.00 0.00 0.00 0.00 0.00 0.00 200,000.00 17 Jun 2022 157,049.90

Project Data Sheets (PDS) contain summary information on the project or program. Because the PDS is a work in progress, some information may not be included in its initial version but will be added as it becomes available. Information about proposed projects is tentative and indicative.

The Access to Information Policy (AIP) recognizes that transparency and accountability are essential to development effectiveness. It establishes the disclosure requirements for documents and information ADB produces or requires to be produced.

The Accountability Mechanism provides a forum where people adversely affected by ADB-assisted projects can voice and seek solutions to their problems and report alleged noncompliance of ADB's operational policies and procedures.

In preparing any country program or strategy, financing any project, or by making any designation of, or reference to, a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.


Safeguard Documents See also: Safeguards
Safeguard documents provided at the time of project/facility approval may also be found in the list of linked documents provided with the Report and Recommendation of the President.

None currently available.


Evaluation Documents See also: Independent Evaluation

None currently available.



The Access to Information Policy (AIP) establishes the disclosure requirements for documents and information ADB produces or requires to be produced in its operations to facilitate stakeholder participation in ADB's decision-making. For more information, refer to the Safeguard Policy Statement, Operations Manual F1, and Operations Manual L3.

Requests for information may also be directed to the InfoUnit.

Tenders

Tender Title Type Status Posting Date Deadline
ADB Client Perception Survey (Research Firm) Firm - Consulting Closed 23 Jul 2020 13 Aug 2020

Contracts Awarded

Contract Title Approval Number Contract Date Contractor | Address Executing Agency Total Contract Amount (US$) Contract Amount Financed by ADB (US$)
Policy and Advisory Technical Assistance 9991 05 Nov 2020 GlobeScan Incorporated(CANADA) | 145 Front St. E., Suite 208 Toronto, Ontario M5A 1E3 Canada Asian Development Bank 136,021.00

Procurement Plan

None currently available.