Building Capacity for Grievance Redress Mechanisms

Publication | September 2011

This publication details a framework, and a few practical suggestions, for how best to build the capacity of an organization (with a focus on its personnel) to manage an effective grievance redress mechanism (GRM). It includes an explanation of what is meant by the often misunderstood term "capacity," and how it applies to the tasks associated with making a GRM work well.

Additional Details

  • ADB administration and governance
  • ADB accountability mechanism
  • Capacity development
  • ARM113810

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