The Dhaka Water Services Turnaround
This publication features an ADB project that turned around an urban water utility in Dhaka, Bangladesh, and offers a good example for other similar utilities in South Asia.
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ADB’s investment program in the Dhaka Water Supply and Sewerage Authority (DWASA) provided a breakthrough in approaching urban development, particularly the delivery of clean, reliable, affordable water and to the poor, no less. And not just a breakthrough for Dhaka or the rest of Bangladesh, but for the region of South Asia. This publication looks at the key success factors that other utilities are taking note of: The zonal approach to rehabilitating and managing urban water services, trenchless technology for expeditiously laying pipes, and how to connect the urban poor—and keeping them connected—through community-managed approaches.
Contents
- The Dhaka Turnaround Story
- A City, A Utility in Water Crisis
- Sector Turnaround
- Turning Points
- System Turnaround
- District Metered Areas: The Momentum for DWASA’s Turnaround
- How Trenchless Technology Became the Status Quo
- Connecting the Poor: A Game-Changer for DWASA
- Service Turnaround
- New Vision, Mission
- Training a Pro-People Workforce
- Financial Performance over Politics
- Transparency and Customer Relations
- DWASA Breaks Ground with Self-Initiated Gender Strategy
- NGOs Fill Unique Role, Make Distinct Contribution as Communicators
- Future Turnaround
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