Digital Divide Decoded: Can E-Commerce and Remote Workforces Enhance Enterprise Resilience in the COVID-19 Era?
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Using a sample of more than 12,000 firms in 32 countries, this paper empirically examines the impact of digital technology on the resilience of enterprises during the coronavirus disease (COVID-19) pandemic.
After controlling for firm characteristics, macroeconomic conditions, and pandemic prevalence, the paper finds that digital technology had a significant and positive effect on firm performance during the pandemic. The evidence suggests that key channels of resilience are electronic commerce and remote work.
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