E-Government in Asia and the Pacific
E-government is the use of information and communication technology (ICT) to promote more efficient and costeffective government, more convenient government services, greater public access to information, and more government accountability to citizens.
E-government applications vary widely in the diverse Asia-Pacific region, where the countries range in population size from the People's Republic of China (PRC) to Nauru, and in per capita GDP from Singapore to Nepal. ICT-enabled reforms can yield many benefits, including lower administrative costs, faster and more accurate response to requests and queries (all day everyday), direct access to transaction or customer accounts held in different parts of government, and the ability to harvest more data from operational systems, thus increasing the quality of feedback to managers and policymakers. A study of innovation awards given to government agencies in the US revealed that all the agencies applied technology in innovative ways such as allowing citizens to handle common legal matters on-line. However, e-government systems can deliver on their promise only if different offices and people are willing to share information and to do things differently.