Financial Inclusion in the Digital Economy

Publication | October 2016

Experts shared insights on expanding innovative financial inclusion solutions to meet development objectives at the Conference on Financial Inclusion in the Digital Economy held 24-25 May 2016 in Manila, Philippines.

The conference focused on the following themes: (i) trends in digital financial inclusion—key opportunities and challenges for reaching the unbanked and underbanked, (ii) a customer-centric approach to financial inclusion, (iii) digital business models for accessing financial services, (iv) supervision and regulation of digital financial services, and (v) cost and value of digital finance. Experts shared insights with participants about what works and what does not in the digital ecosystem for expanding innovative financial inclusion solutions to meet their development objectives. The report also discusses the role of multilateral development banks in supporting the development of digital finance by providing policy advice and financing.


  • Introduction
  • Day 1
    • Welcome Address—Bambang Susantono
    • Keynote Opening—Carol Realini
    • Keynote Debate Overview
    • Session 1: Customer-Centricity for Financial Inclusion
    • Session 2: Digital Business Models for Financial Inclusion
    • Session 3a: Focus on Microfinance
    • Session 3b: Focus on Remittances
    • Session 3c: Focus on Government-to-Person (G2P)
  • Day 2
    • Welcome Address—Ma. Carmela Locsin
    • Keynote Opening—David Brear
    • Session 4: Supervision and Regulation of Digital Financial Services—Keeping Up with Market Development
    • Session 5: Perspectives on Consumer Protection and Emerging Risks in Digital Finance
    • Session 6: The Cost and Value of Digital Finance
    • Session 7: The Way Forward
    • Closing Remarks—Diwakar Gupta
  • ADB Organizing Team

Additional Details

  • Finance sector development
  • Information and Communications Technology
  • RPT168442-2
  • 978-92-9257-605-9 (Print)
  • 978-92-9257-606-6 (e-ISBN)

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