Improving the Delivery of Social Protection through ICT: Case Studies in Mongolia, Nepal, and Viet Nam

Publication | November 2017

Integration of information and communication technology (ICT) in social protection is driven by the demand for more accurate and efficient service. It helps increase coverage of social protection programs and empower beneficiaries.

This working paper makes a case for investing in ICT to improve the delivery services of social protection programs. ICT for social protection will improve efficiency, transparency, and empower citizens by opening up areas of information and social engagement that can influence policies and resources devoted for social protection. Some of the enabling factors for faster take-up of ICT in social protection programs are present in Mongolia, Nepal, and Viet Nam.


  • Developments in Information and Communication Technology for Social Protection (ICT4SP) in Asia and the Pacific
  • Progress and Challenges in Developing ICT4SP: Case Studies in Mongolia, Nepal, and Viet Nam
  • Costs and Benefits of ICT4SP
  • Future Directions for ADB in Supporting Development of ICT4SP

Additional Details

  • Information and Communications Technology
  • Social development and protection
  • Social protection
  • Mongolia
  • Nepal
  • Viet Nam
  • 24
  • 8.5 x 11
  • WPS179135-2

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