Office of the Special Project Facilitator: Problem-Solving Primer

Publication | August 2012

The Problem-Solving Primer describes how the Office of the Special Project Facilitator works, how you can avail of their services, and the step-by-step method the department uses to guide people through the complaint-handling process.

The Primer provides you and your representative, civil society organizations, ADB staff, government agencies, and the private sector with an understanding of what OSPF problem solving means in practical terms. Stories from cases illustrate the kinds of complaints received, and the ways they work with everyone involved to find a solution to the problem.

Additional Details

  • ADB administration and governance
  • ADB accountability mechanism
  • ARM124835

Subscribe to our monthly digest of latest ADB publications.

Follow ADB Publications on social media.