Pacific Public Management Executive Program (PPMEP) Module 2: Managing Continuous Quality Improvement

Publication | September 2000

Quality is a multi-dimensional concept and requires multiple criteria for its assessment. 

Quality integrates many of the performance improvement and reform efforts that have been directed to the public sector in recent years. Quality improvement requires a deliberate planning and implementation strategy. It is not something which can be developed through rhetoric and exhortation.

Additional Details

  • Governance and public sector management

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